About this role
Salary: £27,000 - 29,000 per year
Requirements: At least 2 years of experience in an IT support environment; experience in a managed service provider or IT service environment is highly advantageousStrong Windows backgroundStrong computer hardware configuration and installation experienceGood knowledge of Microsoft 365 administration, troubleshooting, and setup, including SharePoint and TeamsExcellent networking knowledgeExcellent knowledge of cyber security risks and mitigation techniquesStrong communication skillsPassionate, with a can-do attitude and a client-focused approachMust be happy to work from home and have a dedicated home workspaceExperience with a job/ticket management systemFull UK driving licence, as there may be occasions to visit a clients office Responsibilities: Provide phone and remote support to help clients with their day-to-day issues from homeCheck and remediate issues raised by our remote management tool (RMM)Help look after the helpdeskSuggest improvements to the way we provide service to our clientsWork as part of a small, growing team and contribute to a great client experience Technologies: HardwareSupportMicrosoft 365SecuritySharePointWindowsOffice 365 More:
We are Compex IT, a growing IT services company based in Birmingham. We are offering a 100% remote, home-based helpdesk IT support engineer role in a motivated, client-focused team. This is an exciting time to join us as we continue to grow, and we offer a varied role with opportunities to support clients, help improve our service, and become an integral part of our team. We also provide casual dress, company events, a company pension, private medical insurance, and work from home benefits.
last updated 31 week of 2026