About this role
Salary: £28,000 - 32,000 per year
Requirements: Experience with Windows desktop operating systems.Experience with Microsoft 365 installation and configuration.Experience with Active Directory.Experience with PC hardware support.Understanding of basic networking concepts.Experience with mobile device support.Experience providing excellent customer service in a busy support environment.Ability to stay calm under pressure, communicate clearly, take ownership of issues, and enjoy helping people. Responsibilities: Provide first and second line IT support across a broad range of technologies and users.Resolve IT incidents and service requests from end users.Install, configure and support Windows devices, Microsoft 365 and business applications.Support Active Directory administration.Maintain desktops, laptops, mobile devices and associated hardware.Carry out daily system health checks and monitor backups.Escalate more complex issues where appropriate and see them through to resolution.Maintain technical documentation.Support IT projects as the team continues to grow.Visit other company sites when required.Take part in an on-call rota. Technologies: Active DirectoryHardwareSupportMicrosoft 365MobileWindowsOffice 365Ruby More:
We are offering an IT Support Analyst role based in Southampton on a hybrid basis, with three days on site and two from home. This is a hands-on opportunity to grow your IT support skills in a role with clear opportunities for development and career progression. We support nearly a thousand colleagues across multiple locations and are focused on delivering a responsive, reliable service. We offer a salary of £28,000 to £32,000 depending on experience, 25 days holiday plus bank holidays, company pension and life assurance, paid on-call allowance, employee discounts and Cycle to Work scheme, ongoing training and career development, and Employee Assistance Programme and wellbeing support.
last updated 31 week of 2026