About this role
Salary: £26,000 - 40,000 per year
Requirements: Experience in IT support, helpdesk or service desk environments.Knowledge of Windows desktop and server operating systems.Experience with Microsoft 365, Azure, SharePoint, OneDrive, Intune and Active Directory.Understanding of networking, including IP addressing, DHCP, DNS, switches and firewalls.Knowledge of antivirus and email security solutions, such as Sophos and Mimecast.Experience with VMware, Microsoft Hyper-V, Teams Voice, Autotask, Datto RMM or IT Glue would be advantageous for the 2nd Line role.Strong troubleshooting and problem-solving skills.Excellent communication and customer service skills.Ability to explain technical information clearly to non-technical users.Flexible and adaptable approach, with the ability to remain calm under pressure.Willingness to learn, develop and progress within IT. Responsibilities: Provide remote IT support to customers via phone, email and a ticket management system.Diagnose, troubleshoot and resolve a range of technical issues.Manage and update support tickets accurately.Escalate or take ownership of technical issues, depending on experience and level.Maintain customer IT documentation and contribute to the internal knowledge base.Deliver a professional, friendly and customer-focused support experience.Work collaboratively with colleagues to ensure issues are resolved efficiently.Support and guide junior engineers within the 2nd Line role.Occasionally visit customer sites to resolve complex or recurring issues within the 2nd Line role. Technologies: Active DirectoryAzureHyper-VSupportMicrosoft 365SecuritySharePointVMwareWindowsOffice 365Cloud More:
We are recruiting for both a 1st Line Helpdesk Engineer and a 2nd Line Helpdesk Engineer to join our growing IT support team based in Yateley, Hampshire. These are excellent opportunities for customer-focused IT professionals who enjoy troubleshooting technical issues, supporting users and developing their technical knowledge within a supportive and collaborative environment. We offer a competitive salary of £26,000 to £40,000 per annum depending on experience and level, ongoing training and professional development, opportunities for career progression, and an immediate start is available. We are committed to creating inclusive recruitment processes and welcome applications from people of all backgrounds.
last updated 31 week of 2026