About this role
Salary: £30,000 - 35,000 per year
Requirements: Experience within customer support, technical support, helpdesk, or service deskStrong communication, organisation, and problem-solving skillsGood Microsoft 365 and IT skillsExperience using ticketing or CRM systemsKeen to learn new technologies and work within a collaborative team Responsibilities: Manage customer incidents and service requests through to resolution using a ticket management systemTroubleshoot technical issues and escalate where requiredProvide excellent customer communicationMaintain accurate documentationUpdate knowledge articlesSupport continuous service improvementsWork Monday to Friday on a rotating service desk schedule Technologies: CRMSupportMicrosoft 365Office 365Incident ManagementITSM More:
We are a global engineering technology business supporting innovative metering and infrastructure solutions. We are offering a 12-month fixed-term contract as maternity cover in our office-based Basingstoke, Hampshire location, with a salary of £30,000 to £35,000 plus training and excellent benefits. This is an ideal opportunity for someone from a customer support, technical support, or IT service desk background who enjoys problem-solving, working with customers, and learning new technologies within a supportive team environment.
last updated 31 week of 2026