About this role
Salary: £25,500 - 29,000 per year
Requirements: Minimum 1 year of experience in an IT support or helpdesk roleExperience supporting Windows 10/11Experience supporting Microsoft 365, including Outlook, Teams, SharePoint and ExchangeExperience with Active Directory and user account administrationBasic networking knowledge, including DNS, DHCP and TCP/IPStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to manage multiple support tickets effectivelyExperience working for an MSP is desirableExposure to PSA and RMM systems such as Autotask, Datto, ConnectWise, Freshdesk, NinjaOne or Halo is desirableExposure to Azure or Entra ID is desirableExperience with Windows Server 2016+ is desirableUnderstanding of backup solutions or endpoint security platforms is desirableIT certifications, preferably Microsoft certifications, are desirableA driving licence and access to a vehicle are required for participation in the on-call rotaRight to work in the United Kingdom is required Responsibilities: Provide 1st line technical support across Microsoft 365, Windows 10/11, Windows Server and networking environmentsDiagnose and resolve technical issues relating to hardware, software and connectivityLog, update and manage tickets within our helpdesk system in line with SLAsCommunicate effectively with customers via phone, email and remote support toolsEscalate more complex issues to senior engineers where appropriateMaintain accurate technical documentation for customer systemsManage and prioritise our own workload effectivelyContribute to maintaining high levels of customer satisfaction Technologies: Active DirectoryAzureHardwareSupportMicrosoft 365SecuritySharePointTCP/IPWindowsOffice 365Cloud More:
We are a growing Managed Service Provider based in Glasgow, delivering IT support to a wide range of businesses across Scotland and the UK. This is a full-time, permanent hybrid role based in Rutherglen, Glasgow, with rotating shifts between 7am and 7pm and shared weekend on-call support for a small subset of customers. We offer a competitive salary of £25,500 to £30,000 depending on experience, along with benefits including hybrid and remote working, company pension, birthday holiday, on-site parking, private healthcare after two years of service, private medical insurance, free parking, work from home, full support and funding for professional certifications, and ongoing training, development and progression opportunities. The role offers exposure to a wide range of technologies and environments, providing an excellent foundation for career growth into 2nd line or other roles within our business.
last updated 31 week of 2026