About this role
Salary: £26,000 - 30,000 per year
Requirements: Proven experience in a similar role or relevant IT support experienceStrong knowledge of operating systems, including Windows and Mac OSFamiliarity with Active Directory user account managementBasic understanding of computer networking concepts, including LAN and TCP/IPExcellent problem-solving skills with the ability to analyse issues and provide effective solutionsStrong customer service skills with the ability to communicate technical information to non-technical usersAbility to work independently as well as collaboratively within a teamA valid UK driving licence and access to your own vehicle are essential Responsibilities: Respond to help desk tickets and provide timely technical support to end-usersDiagnose and resolve software and hardware issuesInstall, configure, and maintain operating systems and software applicationsAssist with user account management in Active DirectoryCollaborate with other IT team members to troubleshoot complex problemsProvide excellent customer service by communicating technical solutions clearly to non-technical usersDocument all support activities and resolutions in the ticketing systemPerform routine maintenance tasks such as system updates and backupsAssist with computer networking tasks, including troubleshooting TCP/IP connectivity issuesAnalyse computer hardware problems and recommend appropriate solutionsProvide support for Mac OS devicesTravel between sites and visit customer premises as required Technologies: Active DirectoryHardwareSupportLANTCP/IPWindows More:
We are a growing business based in Bagshot, Surrey, and we are looking for an enthusiastic 1st Line Support Engineer who enjoys IT and computers and is committed to delivering excellent customer service. You will support our client base by providing quality technical assistance and helping us maintain a five-star standard of service. This is a full-time, in-person role with working hours of 9am to 5pm, and the flexibility to visit client sites as needed. We offer a salary of £26,000 to £30,000 per year, along with benefits including additional leave, company events, a company pension, and a cycle to work scheme. Mileage is paid for site visits.
last updated 31 week of 2026