About this role
As part of our continued investment in high-quality teaching, learning and digital services, the University of Surrey is seeking a Junior AV Technician.
This user-facing role supports audio-visual, video conferencing, lecture capture & teaching technology services across teaching spaces, meeting rooms and event spaces. Working within IT Services, you will help staff, students and visitors use technology confidently and effectively, responding to support requests, troubleshooting issues & supporting hybrid teaching and events.
Role & Responsibilities
The Junior AV Technician works collaboratively with AV colleagues, IT Services teams, suppliers and University stakeholders to deliver reliable, customer-focused AV and teaching technology support.
The post holder will support day-to-day service delivery by preparing, operating & demonstrating AV equipment, diagnosing routine and less-routine issues, maintaining accurate records and escalating complex or unresolved problems where needed.
Responsibilities include:
Provide a broad range of AV, video conferencing, lecture capture and teaching technology support across teaching spaces, meeting rooms and event spaces, ensuring services are delivered to agreed quality standards. Receive, prioritise and respond to support requests through telephone, email, face-to-face contact and the IT service management tool, arranging immediate work priorities in response to operational needs. Diagnose and resolve routine and less-routine AV hardware, software, connectivity and configuration issues, using established procedures & escalating complex or unresolved issues to senior colleagues as appropriate. Prepare, operate and demonstrate AV and teaching technology equipment for staff, students and visitors, providing practical guidance on correct use and helping users access available services effectively. Support hybrid teaching, video-conference events, portable AV equipment bookings, routine equipment checks, asset records, small-scale installations and upgrades in line with agreed requirements.
The IT Services team at Surrey is plugged in to the whole University, and our work underpins the University’s strategy. We provide the digital foundations that enable teaching, learning, research and professional services to thrive, improving user experience and helping increase our research impact.
It’s a vibrant and exciting time to join a great and well-respected team at the heart of the University’s strategic plans.
What’s in it for you?
We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.
Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas & people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.
Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:
Competitive Salary Generous Pension Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays Travel & Family benefits including season ticket loans, cycle to work scheme and on-site childcare Access to on-site leisure facilities at discounted rates
How to apply
To apply, please submit your CV via the University website along with a cover letter outlining how your experience and skills meet the requirements of the role.
Further details
For more information and to apply online, please download the further details and click on the 'apply' button above. In return we offer a generous pension, relocation assistance where appropriate, flexible working options including job share and blended home/campus working locations (dependent on work duties).
Click here to find out more about the benefits we offer to support you.