About this role
FTE/Hours: 1fte (working 37.5 hours per week)
Duration of Contract: Permanent
Salary: Starting at NLW £24,852 pa increasing to HSV3 on successful completion of the Level 2 apprenticeship and HSV4 on successful completion of Level 3 apprenticeship
Annual Leave: 23 days plus standard public holidays rising to 26 days after 4 years continuous service
Location: Hertfordshire Sports Village, Hatfield
MAIN DUTIES AND RESPONSIBILITIES
Working as part of the Leisure Operations team, this role will support the Duty Management team in the smooth and efficient running of Hertfordshire Sports Village. The role involves helping to maintain high standards across the facility, ensuring a safe, clean, and welcoming environment for customers, whilst adhering to health and safety requirements and operational standards.
MAIN PURPOSE OF APPRENTICESHIP
In years 1 and 2 the postholder will study the Leisure Team Member Level 2 apprenticeship, as well as completing relevant courses associated with the job role including lifeguard and fitness instructor L2. This will be followed in years 3 and 4 by the Leisure Duty Manager Level 3 apprenticeship as well as an option to complete a fitness instructor L3.
SKILLS AND EXPERIENCE REQUIRED
The successful applicant will have a keen interest in sport and fitness, be a confident swimmer and be able to work as part of a team in a customer facing environment. Previous experience in a customer facing environment is desirable. Attention to detail is essential, as is a proactive approach and an ability to inspire and motivate others.
QUALIFICATIONS REQUIRED
Educated with a minimum of GCSE’S in Maths and English grade D/3 or above, or equivalent qualification
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
WHAT KIND OF TRAINING WILL YOU RECEIVE?
This is a 48-month apprenticeship programme where the successful applicant will undertake the Leisure Team Member apprenticeship and subsequent Leisure Duty Manager apprenticeship with a local training provider and will receive the required off-the-job-learning to complete their training activities within the workplace. All training is supported by a workplace mentor and their line manager.
APPRENTICESHIP ELIGIBILITY CRITERIA
The candidate should not have undertaken any previous training which would duplicate the training they will receive under the apprenticeship.
The University is required to meet UKVI visa regulations, and we are not able to sponsor for this position. You must have been a UK/EEA/EU resident for the last 3 years.
DISCLOSURE AND BARRING SERVICE
The University requires that the successful applicant who is offered employment may require a DBS at a later date due to the nature of the work involved.
Overseas applicants and UK applicants who have lived abroad
Successful applicants from overseas will be required to produce a criminal records check, or 'Certificate of Good Character', from any country in which they have been resident, consecutively or cumulatively, in the previous 10 years.
For further information or an informal chat about the role please contact: Matt Coleman (Operations Manager), [email protected]
Closing Date: 16 August 2026
Interview Date: 08 September 2026