About this role
About the Role
Informal Queries
For informal queries about the role, please contact Kerry Boyce, Director of Maintenance, at [email protected].
The role is to act as the strategic lead for customer service delivery within Zone Operations, ensuring that the University community receives a consistent, visible, responsive, and high-quality Estates service across all campus zones.
The postholder will provide clear leadership of the customer interface between the University and the Estates Department, setting service standards, shaping customer experience, and ensuring that maintenance requests are understood, prioritised, communicated effectively, and resolved or escalated appropriately.
About You
You will support the Zone Operations Manager by providing assurance that zone-based services are customer-focused, performance-driven, and continuously improving, while acting as the senior customer advocate within Estates Maintenance Operations.
You will also work closely with the Head of Maintenance Operations and the Head of Maintenance - Building Fabric.
You will need to work on an out of hours on call rota with other team members on basis of 24/7 availability 1 week in 4 (13 weeks per annum).
Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the 'Apply' button.