About this role
Job summary
Join Our Friendly Practice Team
We are looking for a motivated and enthusiastic Call Handler / Administrator to join our busy and friendly GP practice team.
Interview date is scheduled for 21st August.
Please see below for shift pattern. Please note the hours are non-negotiable.
Monday 08:00am - 16:45pm with a 1 hour lunch break
Tuesday 14:00pm - 18:00pm
Wednesday 08:00am - 18:00pm with a 1 hour lunch break
Thursday 08:00am - 16:45pm with a 1 hour lunch break
Friday 08:00am - 18:00pm with a 1 hour lunch break
Total = 37.5 hours
Main duties of the job
Main Duties
The role will involve a combination of telephone call handling and administrative support, including:
Answering incoming telephone calls from patients and healthcare professionals. Signposting patients to the most appropriate service. Booking, cancelling, and amending appointments. Processing patient enquiries accurately and efficiently. Managing incoming and outgoing correspondence. Scanning and filing clinical documents. Updating patient records using the clinical system. Supporting clinicians and the wider practice team with administrative tasks. Maintaining confidentiality in accordance with NHS and practice policies.
About us
Wideopen Medical Centre is a friendly GP practice in North Tyneside comprising of 2 GP Partners, 4 Salaried GP's, Practice Nurse and 2 Health Care Assistants.
Friendly admin team overseeing the day to day administrative tasks.
Job description Job responsibilities
You must be able to adapt to a fast-paced working environment, be an excellent communicator, enjoy working as part of a team and be confident in your decision making abilities.
As part of the Call Handling team, you will take a variety of incoming calls from patients, other organisations etc. providing them with an appropriate response to healthcare needs within a time-frame in a cheerful and friendly manner, whilst maintaining a professional approach at all times
For more information please see attached job description.
Person Specification
Experience Essential
Previous experience in a call-handling role. Excellent verbal communication and listening skills. Strong customer service skills. Ability to remain calm and professional under pressure. Good IT skills and experience of using computerised systems. Excellent organisational skills and attention to detail. Ability to prioritise workload and work effectively as part of a team. Understanding of the importance of confidentiality and data protection.
Desirable
Previous experience working in a GP practice, NHS setting, or healthcare environment. Knowledge of appointment systems and patient administration processes. Experience using SystmOne
Employer details Employer name Wideopen Medical Centre
Address Great North Road
Wideopen
Wideopen
Tyne and Wear
NE13 6LN
United Kingdom
Employer's website https://wideopenmedicalcentre.nhs.uk/ (Opens in a new tab)