About this role
Job summary
Are you an organised, proactive professional with a passion for supporting senior leaders in a fast-paced healthcare environment? We are seeking a highly capable Directorate PA to provide comprehensive administrative and secretarial support to the senior leadership team within Children, Young People and Family Health Services Directorate.
In this pivotal role, you will act as a key link between leadership teams, ensuring seamless communication and coordination across services. You'll manage complex diaries, prepare high-quality meeting documentation, and act as a first point of contact for a wide range of stakeholders.You will also take on line management responsibilities for administrative staff, supporting their development, performance, and day-to-day coordination to maintain a high-quality, efficient service.
With a strong eye for detail and exceptional organisational skills, you'll thrive in a role where priorities can shift quickly and no two days are the same.
This is an exciting opportunity to contribute to a service that makes a meaningful difference to children and families. You'll be empowered to use your initiative, solve problems, and continuously improve administrative processes while working within a supportive and values-driven organisation.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
You will provide high-level administrative support to the Directorate Management Team. Key responsibilities include managing diaries, organising meetings and events, preparing agendas and papers, and taking accurate minutes with timely follow-up of actions.
You will oversee administrative systems and processes, supervise and support administrative staff, and contribute to HR-related activities such as recruitment, induction, and workforce coordination. Acting as a central point of contact, you will handle complex and sensitive enquiries with professionalism, discretion, and sound judgement.
The role also involves coordinating legal and subject access requests, managing databases, maintaining records, and supporting service delivery across community and clinical settings. You will play a key role in ensuring effective communication, efficient use of resources, and continuous improvement of administrative practices within the directorate.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents
Person Specification
Qualifications Essential
NVQ 3 Business Administration. RSA III or equivalent practical experience. Good standard of general education.
Experience Essential
Knowledge of secretarial and administrative procedures and systems. Demonstrable experience of line managing staff including training, recruitment and implementing human resource management policies. Specialised knowledge of PA administration functions. The ability to deal with nonroutine issues by problem solving and developing processes and procedures Experience of working in a busy/demanding environment. Experience of liaising with health professionals. Ability to respond and adapt to issues as they arise. Ability to propose changes to working practices or procedures. Knowledge and experience of managing resources.
Skills Essential
Excellent organisational and time management skills including the ability to work to deadlines Excellent interpersonal skills including ability to persuade, negotiate, influence and motivate Ability to make judgements on specific problems (including staffing issues), following analysis of a range of options. Ability to plan and organise a number of complex activities at the same time which include allocating or re-allocating tasks to staff on a daily basis. Able to function efficiently under pressure. Excellent IT skills including the Microsoft Office Suite
Personal Qualities Essential
Able to cope with an unpredictable workload. Ability to work autonomously. Possess excellent decision making skills Ability to work under pressure and adapt workload to unexpected deadlines where work pattern is unpredictable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address Woodland House
Maes Y Coed Road, Llanishen
Cardiff
CF14 4HH
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)