About this role
Job summary
We are seeking a friendly, professional and efficient receptionist to join our busy GP surgery. We have available a permanent and temporary post, full-time and part-time hours available. As the first point of contact for our patients, you will play a crucial role in providing excellent patient care while managing a variety of administrative tasks, booking appointments, and dealing with enquiries. This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks efficiently in a busy office environment.
Main duties of the job
Greet and assist patients in person and over the phone in a warm and professional manner.Manage appointment bookings, cancellations, and re-scheduling using the practice system.Deal with patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.Manage incoming correspondence, including emails and postal mail.Assist with administrative tasks, including scanning, filing and updating patient records.Process repeat prescriptions and liaise with pharmacies as required.Perform data entry tasks accurately and efficiently.Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.Ensure the reception area is tidy, organised and welcoming.
About us
Join our friendly team of staff, who take pride in delivering a high quality of care to our patients.
We operate from a new, modern, purpose-built integrated care centre and provide high quality care to over 7000 patients. We are a high achieving, well organised practice and currently use the vision clinical system and will soon be migrating to EMIS web.
We have a well-established, hard working, and professional multidisciplinary practice team of staff that include GPs, prescribing clinical practitioner, paramedic practitioner and a dedicated pharmacy team.
Job description Job responsibilities
Greet and assist patients in person and over the phone in a courteous and professional manner.Manage appointment bookings, cancellations, and rescheduling using the practice's system.Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.Process repeat prescriptions and liaise with pharmacies as required.Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.Assist with administrative tasks, including scanning, filing, and updating patient records.Support clinicians and other staff members with operational needs.Ensure the reception area is tidy, organised and welcoming.Follow health and safety guidelines and adhere to infection control procedures.
Person Specification
Qualifications Essential
GCSE level A-C achieved or equivalent. Competent IT skills.
Desirable
Good standard of qualifications. Computer literate in Microsoft Office.
Experience Essential
Previous experience in a customer service or administrative role. Competent IT skills, including the ability to learn new software systems. Ability to handle confidential information with discretion. Strong communication and interpersonal skills. Ability to work efficiently in a busy and fast-paced environment.
Desirable
Experience in healthcare or GP surgery setting. Understanding of medical terminology.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Tanyfron Primary Care
Address Aberaeron Integrated Care Centre
Vicarage Hill
Aberaeron
Ceredigion
SA46 0DY
United Kingdom
Employer's website https://www.tanyfronsurgery.co.uk/ (Opens in a new tab)