About this role
Job summary
We are seeking a friendly, organised, and professional Administrator/Receptionist to join our team at Vittoria Medical Centre.
As the first point of contact for patients and allied professionals you will play a vital role in providing a positive experience, while ensuring the smooth day-to-day running of the practice.
The reception/administrative role will be varied but also a rewarding position to help support the Practice. You will be responsible for greeting patients, managing appointments, handling enquiries, maintaining accurate records and be expected to help support the wider team with a diverse range of administrative tasks.
The successful candidate we are seeking should have excellent communication skills, a proactive approach, and the ability to remain calm and efficient in a busy environment and ensuring they keep professional throughout.
If you are passionate about delivering outstanding customer service, enjoy working as closely as part of a team and take pride in being a team player, well-organised and dependable then we would love to hear from you.
Main duties of the job
The successful candidate will be compliant with GDPR, data protection, and cyber security policies and procedures at all times.
A key aspect of this role is to be involved in supporting patients with appointment bookings, general enquiries and ensuring a high standard of customer service is delivered both in person and over the telephone.
You will be responsible for maintaining accurate and up-to-date patient records through data entering, document management, and the scanning and filing of correspondence within the patients electronic medical records. In addition, you will also be providing administrative support to staff by processing requests, managing communications and assisting with day-to-day enquiries to help support efficient delivery of patient care.
The role requires excellent organisational skills with attention to detail, strong communication abilities, and the ability to work effectively as part of a multidisciplnary team but also independantly.
About us
Vittoria Medical Centre is based in Birkenhead with a diverse ethnicity of over 4000 patient.
The Practice has on-site parking.
The Practice has two GP Partners, 2 Salaried GP's, 3 Practice Nurse, administration team and support further support from the PCN
Job description Job responsibilities
Dealing with patients at reception by booking in for an appointment, making appointments or/ and assisting with queriesDealing with patients and allied professionals over the phone.Updating medical records with correspondence receivedWorking as a team to provide best patient careFollow GPDRFollow data protection and cyber security policies and proceduresBeing polite and professional to all
Person Specification
Experience Essential
Worked in Primary care and/ or with the public
Desirable
Experience in using EMIS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Drs Majeed, Shetty and Simmons
Address Vittoria Medical Centre
Vittoria Street
Birkenhead
Merseyside
CH41 3RH
United Kingdom
Employer's website https://www.vittoriamedicalcentrewirral.nhs.uk/ (Opens in a new tab)