About this role
Job summary
Join our team and play a key role in delivering high quality, person-centred services that make a real difference to people's lives. This is an exciting opportunity for a motivated and enthusiastic professional to work within a supportive organisation that values collaboration, innovation, and continuous improvement.
In this role, you will contribute to the day-to-day success of the service, working closely with colleagues, stakeholders, and service users to achieve positive outcomes. We are looking for someone who is proactive, organised, and passionate about delivering excellent results while maintaining the highest standards of care and professionalism.
If you are seeking a rewarding position where your skills, experience, and ideas will be recognised and valued, we would love to hear from you. In return, we offer a welcoming and inclusive working environment, opportunities for professional development, and the chance to be part of a team that is committed to making a meaningful impact every day.
This is more than just a job; it is an opportunity to grow your career while helping us shape and improve the services we provide.
Main duties of the job
Support the effective day-to-day delivery of the service, ensuring high standards are maintained at all times.Work collaboratively with colleagues, service users, families, and external partners to achieve positive outcomes.Provide professional, compassionate, and person-centred support in line with organisational policies and procedures.Maintain accurate records, reports, and documentation in a timely manner.Contribute to service improvement initiatives and support the implementation of new processes where required.Promote safeguarding, health and safety, equality, diversity, and inclusion in all aspects of the role.Respond appropriately to enquiries, concerns, and changing priorities, using initiative and sound judgement.Participate in team meetings, training, and professional development activities to enhance skills and knowledge.Act as a positive ambassador for the organisation, demonstrating professionalism, integrity, and a commitment to excellent service delivery.This role offers the opportunity to make a meaningful contribution while working as part of a supportive and dedicated team.
About us
We are a values-driven organisation committed to delivering high-quality, person-centred services that support individuals, families, and communities to achieve the best possible outcomes. Our focus is on providing compassionate, responsive, and effective support while promoting dignity, respect, and inclusion in everything we do.
Our team is made up of dedicated professionals who are passionate about making a positive difference. We foster a friendly, supportive, and collaborative working environment where colleagues are encouraged to share ideas, learn from one another, and contribute to continuous service improvement. We believe that great outcomes are achieved when people feel valued, empowered, and supported to perform at their best.
We are committed to creating an inclusive workplace that celebrates diversity and promotes equality of opportunity for all. Employee wellbeing is important to us, and we recognise the contribution our staff make every day through a culture of appreciation, respect, and teamwork.
As part of our organisation, you will benefit from excellent professional development opportunities, access to training and career progression pathways, a supportive management team, and the opportunity to build a rewarding career while making a meaningful impact on the lives of those we serve. Every member of our team plays an important role in helping us deliver services that are safe, effective, and centred around the needs of the people who rely on us.
Job description Job responsibilities
The Receptionist is responsible for providing a professional, friendly, and efficient front-of-house service to visitors, clients, and staff. As the first point of contact for the organisation, the Receptionist plays a key role in creating a positive experience by managing enquiries, coordinating appointments, and ensuring the smooth day-to-day operation of reception services.
Key ResponsibilitiesWelcome visitors, patients, clients, and contractors in a professional and courteous manner.Answer and direct incoming telephone calls, taking messages where appropriate.Respond to email, telephone, and face-to-face enquiries promptly and effectively.Manage appointment bookings, cancellations, and diary scheduling.Maintain accurate records and update relevant systems and databases.Process incoming and outgoing mail, deliveries, and correspondence.Ensure reception and waiting areas are clean, tidy, and welcoming.Support administrative tasks including filing, photocopying, scanning, and data entry.Liaise with colleagues and external organisations to ensure effective communication and service delivery.Handle confidential and sensitive information in accordance with organisational policies and data protection requirements.Assist with ordering office supplies and maintaining stock levels.Follow all health and safety, safeguarding, confidentiality, and organisational procedures.Support the wider team with administrative duties as required.
Person Specification
Experience Desirable
Experience of working in primary care Experience of working in a GP practice
Experience Desirable
Experience of working in primary care Experience of working in a GP practice
Qualifications Essential
GCSE grade A to C Excellent communication and interpersonal skills. Strong customer service skills and a professional telephone manner. Good organisational skills with the ability to prioritise workload. Ability to work effectively as part of a team and independently. Competent IT skills, including Microsoft Office applications. Ability to maintain confidentiality and handle sensitive information appropriately. Experience working in a receptionist, customer service, or administrative role.
Desirable
Previous Experience working within a healthcare, social care, or GP Practice or professional office environment. Knowledge of appointment booking systems and electronic record systems. Understanding of confidentiality and GDPR requirements.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Valley View Surgery
Address 17 Lowther Street
Undercliffe Health Centre
Bradford
BD2 4RA
United Kingdom
Employer's website https://www.valleyviewsurgery.nhs.uk/ (Opens in a new tab)