About this role
Job summary
Are you an experienced leader with a passion for operational excellence in patient care? As a Patient Transport Service Sector Manager, you will play a pivotal role in the efficient delivery and performance management of our Patient Transport Services (PTS).
You will work collaboratively with internal and external stakeholders to oversee daily operations, tackle high-demand periods, and mitigate risks, all while supporting the Deputy Head of PTS to deliver on NHS, Trust, and service line strategies.
This is a unique opportunity to make a meaningful impact on patient experiences and outcomes while driving operational excellence across the North West.
Main duties of the job
Provide strategic leadership and management of a designated Sector, ensuring that the long-term plans for service design, service delivery and resource deployment will secure future business, promote cost efficiency and deliver improving quality.Accountable for the direct delivery of transport services to patients travelling for non-urgent and non-emergency treatment within a specified Sector, ensuring all operational resources employed in the delivery of the service are clinically appropriate to the patients' needs, ensuring that standards of patients & staff safety are adhered to and that quality & performance targets are met.Ensure effective collaborative working relationships with stakeholders across the health economy, engaging with senior clinicians and managers across organisational boundaries, to effectively manage the Trust's reputation as an excellent provider of Non-Emergency PTS to ensure ongoing deliverability and sustainability of the service.
Accountable for effective management of all managers and supervisory staff in the visible leadership of all Ambulance Care Assistants and volunteers within service delivery for their Sector, ensuring delivery of a high quality, safe and efficient service to patients.
Ensure that all operational risks are identified and managed effectively, taking responsibility for the management of the sector Risk Register.(Please refer to the job description for the full range of responsibilities)
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Job description Job responsibilities
Please ensure you read the Job Description & Person Specification attached in full before applying for the role.
Application Process
Application form via TRAC jobs.
Shortlisted candidates will be invited to attend a Be Think Do assessment centre on Friday 28 August (AM)
Candidates who pass the assessment centre will be invited to attend a professional discussion on Friday 28 August (PM)
Assessment centre and professional discussion venue:
Club Bolton (Bolton Wanderers Football Club)Toughsheet Community StadiumBurnden WayBoltonGreater ManchesterUnited KingdomBL6 6JW
Why Join Us?
At NWAS, we are committed to making a real difference to the communities we serve. As the PTS Sector Manager, you will be part of a dynamic leadership team that values innovation, collaboration, and professional growth.
We offer:
Opportunities for professional development and ongoing learning. A supportive, inclusive workplace that values your contributions. Apply today if you are ready to take on this exciting leadership role and make a lasting impact. Join us in ensuring that every patient receives the highest standard of care, delivered with compassion, dignity, and respect.
Person Specification
Qualifications & Knowledge Essential
oEducated to master's degree level or equivalent experience oRecognised management qualification oProvide evidence of recent ongoing personal development actions oCurrent broad knowledge of NHS national and local context oHolds a valid driving license, regular requirement for driving
Skills & Competencies Essential
oDemonstrable compassionate and inclusive leadership oExperience in the application of HR processes oDemonstrable experience of line management responsibilities oCan evidence innovative and commercial thinking ability oIs personally credible with internal and external stakeholders and staff oHighly developed analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions oHighly developed influencing, persuasive oral and written communication style, able to adapt to different audiences oAbility to translate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation oHighly developed negotiating and influencing skills oHighly developed leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture change oAbility to handle detail within plans and make informed decision and judgements oAbility to identify and assess risks, anticipate difficulties and successfully address them oAbility to maintain confidentiality and deal with situations in a sensitive manner oICT literate, including ability to analyse and manipulate data oRespects and applies patient confidentiality at all times oAble to operate all equipment safely and in accordance with Trust policy, procedures and protocols
Experience Essential
oSignificant management experience and knowledge in related commercial operational services or health and social care sector oHighly developed knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management within relevant sector oSignificant experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture oSubstantial experience of leading and successfully implementing change oBudget management experience
Values & Behaviours Essential
oWorking together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable oBeing at our best - professional and adaptable and takes pride in work oMaking a difference - act with compassion, kindness and integrity towards everyone oFlexible and highly motivated oProject a professional image
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North West Ambulance Service NHS Trust
Address Whitefield - PTS East
Whitefield
BL1 5DD
United Kingdom
Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)