About this role
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you organised, personable, and passionate about making a difference? Join our Staying Well Service and play a vital role in supporting individuals to maintain their independence, health, and wellbeing within their communities. Come and be part of our friendly, supportive, dedicated team.
As an Administrative Assistant, you will be at the heart of our service, providing efficient and effective administrative support to a multidisciplinary team. You will be the first point of contact for service users, carers, and partner organisations, ensuring a welcoming, professional, and responsive experience.
Ideally you would hold a Business Admin qualification eg NVQ level 2 (or equivalent and/or experience), however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within the wider Trust. The post holder will meet with the Business Support Officer regularly for 1-to-1 supervision sessions and annual appraisals.
Main duties of the job
To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.
This Admin Assistant role includes:
Answering the phone taking messages for the service and dealing with enquiries.
Using our clinical system RiO, inputting, creating letters and processing referrals.
Completing a wide range of admin tasks from an electronic workflow inbox
Scanning, uploading and copying.
. Good time management and prioritising work
. Welcoming and professional for when visitors attend the office.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job description Job responsibilities
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
Midlands Partnership University NHS Foundation Trust North Staffordshire Combined Healthcare NHS Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Please see attached for the full job description and person specification.
We welcome interested applicants with any questions to contact Lorna Maddocks Business Support Officer on [email protected] 01827 306204 or Charlotte Woodcock, Operational Lead [email protected]
Person Specification
Qualifications Essential
NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
Desirable
Previous admin or customer service experience.
Experience Essential
Relevant experience of working in an office environment Relevant experience of undertaking office procedures with minimal supervision.
Desirable
Previous experience of working within the NHS Experience of using RiO or a patient clinical system and dealing with the public
Skills Essential
Excellent typing skills, including audio-typing. Proficient in the use of computer packages, including Microsoft Office Ability to produce documents and reports to a high standard from handwritten and audio transcription. Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines Understanding of the importance of confidentiality and maintaining confidentiality. Demonstrate an understanding of the importance of effective teamwork
Desirable
Experience of minute taking Customer service skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Partnership NHS Foundation Trust
Address Merlin House
Etchell Road
Tamworth
B78 3HF
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)