About this role
Job summary
An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at North Manchester hospital, and our services based at CDC sites.
This will be a rotational role for those interested in working full-time as we expand our services from 8AM - 8PM for 7 days a week .
North Manchester General is a Hospital within the MFT family and there has never been a more exciting time to join our team.
The process of alignment alongside the rest of the MFT hospital sites is well underway and this, and this has seen our imaging department grow significantly.
You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.
The post holder will be responsible for processing patients on Trust systems within specific timescales, greeting patients on attendance, checking patients details to ensure the correct patient is attended, dealing with queries and sign posting patients and visitors to the relevant areas within the department.
Main duties of the job
The post holder must be confident within a computer environment as this is a large part of the role.
To provide a professional and welcoming reception service for all patients and visitors to the service.
To deal with enquiries and take accurate messages from patients / visitors and professionals.
To provide information to visitors or refer onto other sources as appropriate.
To deal with all incoming mail, ensuring timely distribution.
To attend patients on the Trust IT systems in keeping with departmental and Trust policies.
Ensure patient confidentiality and correct identification of patients attending for examinations.
Ensure delays to patients are communicated e.g. room closures / trauma liaising with the clinician staff to make informed decisions.
Ensure patients are comfortable e.g. cold and require blankets.
Deal with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.
Ensure patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.
Dealing with all telephone enquiries in a polite and courteous manner.
Ensure the reception areas is kept clean, tidy and welcoming at all times.
To maintain an accurate and efficient administrative system for all clinical records and appointments.
To input data onto the Trust systems and maintain diaries.
To perform any other admin duties as required.
To make appointments as required and per local policies and procedures.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description Job responsibilities
IMPORTANT CANDIDATE INFORMATION
To find out more about the key responsibilities and the specific skills and experience youll need for this role, take a look at the Job Description & Person Specification attachments under the Documents to download heading.
Explore Inside MFT Your Candidate Place
To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT Your Candidate Place. This welcoming onestop hub gives you a real sense of who we are, what we stand for, how we reward and support you, and the many ways we care for you as you care for others. Youll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply.
To access Inside MFT Your Candidate Place, simply click on the relevant PDF document under the Documents to download heading and once opened, you can either scan QR code or click on the link provided.
Closing vacancy listings early
We welcome applications from a wide range of backgrounds and experiences.To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged.
Diversity MattersMFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU, for our patients, our communities, and each other.As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application, especially personal statements and responses to role specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Disclosure and Barring Service (DBS) check
As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.
What is a DBS Check?
A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role:
Standard DBS: Checks for spent and unspent convictions, cautions, reprimands, and final warnings.
Enhanced DBS: Includes the above, plus any additional information held by local police thats considered relevant to the role.
Enhanced with Barred Lists: Includes all of the above, plus checks against the childrens and/or adults barred lists.
Who Needs a DBS Check
Most roles involving direct patient contact, working with children or vulnerable adults, or access to sensitive information will require a DBS check. The job advert and recruitment team will let you know if this applies to your role.
The Costs for a DBS
At Manchester University NHS Foundation Trust (MFT), roles that require a DBS check are subject to a cost recovery policy. This means that the cost of submitting and processing a DBS application if you are successful and join us, will be deducted from your salary within the first three months of employment. If, however, you withdraw from a conditional offer after the DBS process has begun, you will still be liable for the cost incurred.
For more information about the cost of the various types of DBS, please visit: https://www.gov.uk/government/news/dbs-fees-are-changing-in-december
DBS Update Service
Candidates are also expected to register with the DBS Update Service which must be completed within 30 days of the certificate being issued. This helps streamline future employment checks and supports safer recruitment practices. For more information, please visit the DBS Update Service.
Person Specification
Qualifications Essential
Work experience
Experience Essential
Previous experience dealing with public ideally in a receptionist role Experience of working as part of a team
Desirable
Previous NHS experience
Skills Essential
Good oral and written communication skills and ICT knowledge Ability to prioritise Good organisational skills Keyboard skills
Desirable
Advanced keyboard skills
Knowledge Essential
Knowledge of a range of administrative duties Confidentiality Health and Safety
Desirable
Knowledge of a range of software packages
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Manchester University NHS Foundation Trust
Address North Manchester General including CDC sites.
North Manchester
M8 5RB
United Kingdom
Employer's website https://mft.nhs.uk/careers/ (Opens in a new tab)