About this role
Job summary
re you an experienced NHS GP Medical Secretary ready to take the next step in your career? Lambeth Walk Group Practice is looking for a motivated and experienced Lead Medical Secretary to join our friendly, supportive and forward-thinking team.
This is an exciting opportunity to combine hands-on secretarial work with leadership responsibilities. You will oversee the day-to-day management of the medical secretary function, ensuring referrals, clinical correspondence, GP2GP transfers, medical records and administrative processes are delivered efficiently, accurately and in line with NHS standards. You will also support service improvements, monitor performance and help develop a high-quality administrative service for our patients and clinicians.
We are looking for someone with excellent knowledge of NHS Primary Care systems, including EMIS Web, e-RS and Docman, who thrives in a fast-paced environment and enjoys leading by example.
At Lambeth Walk Group Practice, you'll be joining a welcoming and collaborative team that is committed to delivering outstanding patient care. We actively support staff development, encourage innovation and continuous improvement, and provide opportunities to develop leadership skills while making a real difference to the running of the practice.
If you're organised, proactive and passionate about improving patient services, we'd love to hear from you.
Main duties of the job
The Lead Medical Secretary will manage the day-to-day medical secretarial service, including processing referrals, clinical correspondence, GP2GP transfers, medical records and Subject Access Requests. The postholder will supervise the secretarial team, allocate workloads, monitor backlogs and turnaround times, complete audits and support service improvements. They will also liaise with clinicians, hospitals and other providers, ensure urgent information is escalated promptly, maintain confidentiality and information governance standards, and provide reception or administrative cover when required.
About us
Lambeth Walk Group Practice is a forward-thinking GP training practice providing high-quality, patient-centred care to a diverse community.
We are proud of our collaborative multidisciplinary team, which includes GPs, GP Registrars, Nurses, Clinical Pharmacist, First Contact Physiotherapists, Care Coordinator, Social Prescriber, Mental Health Practitioner, Drug and Alcohol Support Worker, Wellbeing Services and a dedicated administrative team.
We offer a supportive and inclusive working environment where teamwork, learning and continuous improvement are at the heart of everything we do. If you're looking to join a friendly practice where your skills are valued and you can make a real difference, we'd love to hear from you.
Job description Job responsibilities
The Lead Medical Secretary will provide a comprehensive, high-quality medical secretarial service while leading and supporting the Medical Secretary team. The post holder will ensure referrals, clinical correspondence and medical records are processed accurately, efficiently and in line with NHS standards, contributing to the smooth running of the practice.
Main duties include:
Lead, supervise and support the Medical Secretary team.
Allocate workloads and monitor performance, turnaround times and service standards.
Manage incoming and outgoing clinical correspondence.
Process routine, urgent, Two Week Wait (2WW), community, tertiary and private referrals.
Monitor and manage NHS e-Referral Service (e-RS) worklists, including rejected, returned and deferred referrals.
Process Advice & Guidance requests where appropriate.
Liaise with hospitals, community providers and booking teams regarding referral queries.
Monitor GP2GP transfers and resolve failed electronic record transfers.
Process patient registrations, deductions and movement of electronic medical records.
Process Subject Access Requests (SARs), Access to Health Records requests and third-party medical reports.
Ensure medical records are prepared and disclosed in accordance with GDPR, NHS Records Management standards and practice policies.
Manage EMIS workflow tasks and action clinician instructions.
Maintain accurate coding, scanning and document management standards using EMIS Web and Docman.
Escalate urgent clinical information appropriately.
Produce audits and performance reports to support service improvement.
Develop and review standard operating procedures (SOPs).
Support CQC compliance and quality improvement initiatives.
Provide reception and administrative cover when required to support the wider practice team.
This is an excellent opportunity for an experienced NHS GP Medical Secretary looking to progress into a leadership role within a busy GP training practice.
Person Specification
Qualifications Essential
Previous experience as a Medical Secretary within an NHS GP Practice. Excellent knowledge of NHS Primary Care referral pathways. Experience using EMIS Web. Experience using Docman. Experience using Accurx Experience using the NHS e-Referral Service (e-RS), including managing worklists. Experience processing GP2GP transfers and electronic medical records. Experience processing Subject Access Requests (SARs), Access to Health Records requests and third-party reports. Excellent understanding of GDPR, Information Governance and patient confidentiality. Strong organisational skills with the ability to prioritise a busy workload and meet deadlines. Excellent written and verbal communication skills. High level of accuracy and attention to detail. Ability to work independently using initiative and with minimal supervision. Experience supervising, supporting or mentoring administrative or medical secretarial staff. Proficient in Microsoft Office applications (Word, Outlook and Excel). Commitment to delivering high-quality patient care and excellent customer service.
Desirable
Knowledge of NHS Spine, Care Identity Service (CIS) and ICE. Experience using Anima.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lambeth Walk Group Practice
Address Lambeth Walk Group Practice
First Floor, Akerman Health Centre
60 Patmos Road
London
SW9 6AF
United Kingdom
Employer's website https://lambethwalkgp.co.uk/ (Opens in a new tab)