About this role
Job summary
Assistant Patient Administrator - Reception within the Outpatient reception
West Middlesex Hospital
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception.
If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The successful candidate must have previous reception experience and have excellent communication and customer service skills.
Working Hours are 9am-5pm, Monday - Friday
Main duties of the job
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover wherenecessary:
Reception Outpatient Clinic Reception
About us
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
Job description Job responsibilities
Reception:
Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly Ensure the reception areas are always mannedInteract with patients and relatives in a sensitive and empathetic manner Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns. Record appointments agreed in community settings on the system within 24 working hours Assist patients to locate their relatives who are current inpatients Assist patients to use the electronic check in service updating demographics where necessary
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.
Person Specification
Education & Qualification Essential
Educated to GCSE level or equivalent English & Mathematics GCSE or equivalent
Desirable
Able to use hospital patient administration system
Experience Essential
Previous clerical experience including computer use Experience of working within a customer-driven service Experience of front of house (Reception)
Desirable
Working in NHS or other health environment
Personal Skills Essential
Be able to prioritise your workload Be friendly and smile at all times when greeting visitors/patients Be a good team player
Skills and knowledge Essential
PC skills Ability to work under supervision as part of a team Good organisational skills in order to plan and prioritise workload Willing to learn new systems Ability to communicate clearly and politely with a wide range of people including the general public and work colleagues at all levels. Knowledge of filing systems Able to file accurately and pay attention to detail.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust
Address West Middlesex Hospital
Twickenham Rd
Isleworth
TW7 6AF
United Kingdom
Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)