About this role
What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What's the position? We are seeking a Senior Fraud Analyst to join our Fraud Operations team. This role will serve as a primary lead within the team, ensuring that fraud risks are effectively mitigated while also playing a key role in assisting the Fraud Supervisors with the training/shadowing and onboarding of new hires. The ideal candidate will have strong fraud detection skills, along with a passion for developing team members and driving operational excellence. Analyst will be responsible for validating and verifying customer documentation when further verification is necessary. As well as verification of account ownership. Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements. Validating fraud alerts that are generated by our fraud prevention tools and systems. Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud. Create and manage internal controls and generate incident reports. Lead training sessions and assist with onboarding materials for new hires. Serve as a mentor to junior analysts, ensuring they have the knowledge and resources needed to succeed. Act as a secondary point of escalation for complex fraud issues within the team.