About this role
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations. Responsibilities Respond to incoming phone calls, and customer emails to process orders efficiently Promote and maintain good customer relationships Acknowledge and resolve customer complaints Ensure customer satisfaction and provide professional customer support Perform orders, refunds, and exchanges Monitor incoming product to provide accurate ETAs to customers Support the Sales Team with quote follow-up and proactively share customer information Gain an understanding of our products and how they are best utilized through continued development training Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers Partner with Sales Team to resolve customer issues Adhere to all Company policies and procedures Comply with all Health & Safety related policies, procedures, and safe work practices Other duties as assigned