About this role
Zelh is a fast-growing, passionate outsourcing company. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy! At this point, Zelh is looking for a LTL Operations Support Specialist that provides operational and administrative support to client’s FAK division, with a focus on ensuring data accuracy, documentation, and billing alignment for less-than-truckload (LTL) shipments. This role plays a critical part in supporting both the freight pay & audit team and LTL operations by managing transactional tasks, validating data, and ensuring compliance with client and carrier requirements. Key Responsibilities: Shipment & Data Accuracy •Enter, validate, and update shipment details in Odyssey’s Transportation Management System (TMS). •Audit load information to confirm alignment between shipment execution, carrier contracts, and client requirements. •Support margin protection by ensuring accurate rating, accessorial charges, and fuel surcharge application. •Reconcile discrepancies between shipment data, carrier invoices, and client billing records. Documentation & Compliance •Ensure all required shipment documentation (BOLs, PODs, invoices) is received, validated, and uploaded into systems. •Maintain audit-ready records to support internal controls and client reviews. •Follow defined SOPs and work instructions to ensure compliance with Odyssey’s quality standards. •Escalate recurring issues or exceptions to the Process Improvement Supervisor for resolution. Audit & Financial Support •Assist Audit Support Specialists by validating carrier invoices against contracted rates and shipment data. •Flag discrepancies, overcharges, or missing documentation for corrective action. •Provide administrative support for overcharge recovery and resolution workflows. •Support client billing accuracy by ensuring complete and timely documentation. Process Improvement & Team Collaboration •Execute repeatable transactional tasks to free up onshore operations for higher-value client engagement. •Provide feedback on recurring issues, workflow inefficiencies, or opportunities for automation. •Participate in training sessions and knowledge sharing to enhance offshore team capabilities. •Collaborate daily with Audit Support Specialists and Supervisors to ensure priorities are aligned.