About this role
A retail group based in County Wexford are currently accepting applications for an experienced retail grocery professional to join their teams management in their expanding retail group. SUPERVISORY • Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level • Ensure high quality and consistent customer service is provided at all times • To delegate and communicate effectively with the retail sales team • To supervise the effective induction and training of all employees • To communicate sales performance to the team • Assist the store manager in the recruitment of high calibre retail sales assistants • Assist the store manager in the effective management of Retail Sales Team performance OPERATIONS • Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines • Ensure housekeeping in the store is maintained at an optimum level • Co-ordinate in-store sales and promotions • To communicate with retail sales team regarding in store sales and promotions • To ensure the appropriate cash register and cash handling policy is adhered to • To ensure shelf edged labels are updated on a weekly basis • To react to local market trends and competition in an appropriate manner • To ensure customers receive high quality and consistent service at all times • To deal with and rectify customer complaints in an effective and pleasant manner • To pro-actively take necessary action in store improvements following customer complaints STOCK MANAGEMENT • To assist the manager in preparations for stock take and supervise where appropriate • To assist the manager in minimising stock loss through wastage, damages and pilferage • Ensure food management and waste systems are adhered to by retail sales team • Check stock to ensure adequate stock is available for customer’s needs • Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock LEGISLATION & SECURITY • To ensure secure opening and closing procedures with the store manager • To assist the manager as appropriate in matters relating to managing staff ensuring compliance with labour law, HACCP, Health & Safety and Consumer Legislation • To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated • Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly GENERAL • To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team • To achieve targets as agreed with store manager • Escalate issues to store manager as appropriate • To communicate with the store manager on an on-going basis • The deputise as store manager when the store manager is not available • To undertake other additional duties as may be assigned by the store manager