About this role
WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? JOIN US AS DUTY MANAGEMENT INTERN AT SAPPHIRE HOUSE ANTWERP! About Odyssey We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. About Sapphire House Antwerp Sapphire House Antwerp is a proud Autograph Collection hotel. With hand-selected inherent craftsmanship and a clear view of design and hospitality. Autograph Collection hotels offer rich, compelling moments that leave a lasting impression, ‘’exactly like Nothing else’’. Influenced by the Golden Age of Antwerp, Sapphire House Antwerp its unique 139 rooms and suites blend seamlessly authentic details, artwork and custom-made design to create an unforgettable experience of comfort and luxury. At r estaurant Sapphire Bistro we are passionate about bringing delightful dishes 24 hours a day. We offer breakfast, brunch, lunch and dinner in this unique and relaxing bistro decor. THE POSITION A Housekeeping Manager Trainee works closely with the housekeeping department to check rooms, coordinate with housekeeping services and ensure high quality and cleanliness in our rooms for guests. YOUR KEY RESPONSIBILITIES Handling outstanding guest requests or issues that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Assisting Front Desk with guest services Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour. Regularly doing hotel rounds to check the surroundings and public areas on cleanness and safety. Carry out various administrative tasks. Carry out Fire, Life, Safety (FLS) tasks. Go the extra mile to provide our guests with excellent service Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc. How You’ll Do It By being a warm and helpful communicator and being guest-oriented. With the ability to put things in perspective when it comes to helping guests. Thinking out of the box to create unique experiences. With a love for structuring a bit of chaos. By being a great team player and being proactive.