About this role
About Userlane <span style="font-family:Arial, Helvetica, sans-serif;font-size:14px;">Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Our team works with some of the biggest names in regulated industries, helping them get real value from technology and giving their employees the right support inside software applications they use every day. Based in Munich, growing internationally.</span> Your mission <h1 style="line-height:1.2;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">The role</span></h1><p style="line-height:1.2;margin-top:0pt;margin-bottom:9pt;"><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">We are looking for someone who knows how to make customers successful in complex, regulated environments. Healthcare and life sciences are our strongest focus in the US, and our customer base reaches beyond them into other regulated industries.</span></p><p style="line-height:1.2;margin-top:0pt;margin-bottom:9pt;"><span style="font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">You own a portfolio of US accounts end to end. You set them up for success, deliver value, and keep them. You are also the technical and value expert alongside Sales on new deals and expansions, from solution design through proof of concept to implementation and ongoing operation.</span></p><h1 style="line-height:1.2;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">What you'll own</span></h1><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Setting clients up for success and steering them to value. You agree with each client what success looks like, then deliver it.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Quantified proof of what Userlane delivered, in the customer's terms: time saved on the job, training burden reduced, tickets deflected, go-lives de-risked. A customer who gets outcomes but cannot show the evidence internally is a renewal risk.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">The technical and value seat alongside Sales on new deals and expansions: solution design, proof of concepts, technical evaluations, security and compliance reviews, and requests for proposal.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Hands-on delivery in US accounts: configuration, deployment, adoption measurement, and the work that follows go-live.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Renewals and expansion: renewal strategy, commercial positioning, risk and opportunity reviews, and an accurate forecast.</span></p></li></ul> Your profile <ul><li style="font-family:Arial, Helvetica, sans-serif;font-size:14px;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A hands-on delivery track record in enterprise software. You have deployed and operated a solution, not only managed the relationship.</span></p></li></ul><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Five or more years in customer success, solutions consulting, or account management with large organizations.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Experience in solutions capacity: solution design, technical demonstrations, and proof of concepts.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Scale-up fit. You are highly self-sufficient, own a market end to end, set your own priorities, and ask for help when you need it.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Comfort working with a European headquarters and a distributed team across time zones.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Strong analytical skills. You read usage data and turn it into something a budget owner can act on.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Excellent project management, communication, and presentation skills, including with senior executives.</span></p></li></ul><h1 style="line-height:1.2;margin-top:18pt;margin-bottom:6pt;"><span style="font-size:18px;font-family:Arial, Helvetica, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Nice to have</span></h1><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Experience delivering with or through implementation or delivery partners.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Regulated industry fluency and credibility with both business and IT buyers. Healthcare weighs heaviest: the EHR landscape and integrated delivery network (IDN) structures. Depth in pharma, financial services, or manufacturing counts alongside it.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">A credible path to building and leading a small post-sales team.</span></p></li><li style="list-style-type:disc;font-size:14px;font-family:Arial, Helvetica, sans-serif;color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="color:rgb(16,40,65);background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Experience speaking at healthcare or life sciences industry events.</span></p></li></ul> What's in for you <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Shape a market.</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> You shape how post-sales works in the US market, not just how one account is served.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Team and culture:</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> A high-performance culture with great leadership and a fun, engaged, motivated and diverse team with people from over 20 countries.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Two-week deployment</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> versus months for alternatives. Decisions turn into outcomes fast.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">We win on expertise</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> and outcomes, not procurement exercises and feature comparisons.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Real ownership</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> at a pre-exit scale-up: meaningful equity and the chance to build the US post-sales motion.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Growth:</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> We take you and your development seriously. Weekly 1:1s, a personalized skills assessment and development plan, on-the-job coaching, and budget for events and training.</span></p></li><li style="list-style-type:disc;font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"><p style="line-height:1.3800000000000001;margin-top:0pt;margin-bottom:3pt;"><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">Benefits:</span><span style="font-size:11pt;font-family:'Nunito Sans', sans-serif;color:#102841;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;"> Flexible benefits related to savings and security, health and well-being, and lifestyle and leisure. </span></p></li></ul>