About this role
Ihre Rolle The role is to manage and develop the customer service team in an international environment.<br><br><strong>Planning</strong><br><ul><li>Customer Demand planning</li><li>Capacity Planning</li><li>Material/MRP Planning</li></ul><strong>Demand and Forecast Management</strong><br><ul><li>Annual budget fulfillment and 12 months rolling forecast </li><li>Improve forecast accuracy</li></ul><strong>Inventory Management</strong><br><ul><li>Define inventory trategies ( safety stock, stocking policies)</li><li>Optimize inventory levels, turnover and obsolescence risk</li><li>Reduce inventory capital</li></ul><strong>Process Standardization & Optimization</strong><br><ul><li>Implement best practices and continuous improvement initiatives</li><li>Eliminate inefficiencies and manuel work</li></ul><strong>Team Leadership & Development</strong><br><ul><li>Lead and develop planning teams ( demand, supply, material planners)</li><li>Foster a high-performance and collaborative culture</li></ul><strong>Performance Management (KPIs)</strong><br> Define, monitor, and improve key KPIs: <br><ul><li>Service Level / OTIF (On-Time In-Full)</li><li>Forecast Accuracy</li><li>Inventory Turns / Days Inventory Outstanding</li></ul>Drive performance reviews and corrective actions Ihr Stärken <table><tbody><tr><td style="width:100%;"><ul><li>Completed training / studies in business administration or comparable </li><li>At least three years of professional experience as a department manager in the field of logistics </li><li>Business fluent in German and English (written and spoken) </li><li>Knowledge in building up internal sales team</li><li>Experience in coordinating and organizing multi level teams</li><li>Extensive understanding of the request management from customers of the industry<em> </em></li></ul></td></tr><tr><td style="width:100%;"><ul><li>Hands-on mentality </li><li>Ability to work in a team, intercultural competence, presentation and management skills </li><li>Dynamic, independent personality </li><li>Motivational and leadership skills </li><li>Strong interpersonal skills </li><li>Strong communication and conflict management skills </li><li>Customer-oriented with negotiation skills </li><li>Results-oriented, analytical, strategic thinking and planning skills</li></ul></td></tr></tbody></table> Darauf können Sie sich freuen Become part of an internationally active organization and make an active contribution to the development of the company with your ideas and experience. We offer a corporate culture in which it is a pleasure to contribute ideas, energy and initiative. You can expect exciting tasks, performance-related pay, regulated working hours/flexitime and a pleasant working atmosphere. In addition, well-equipped workplaces with the appropriate technical equipment are a matter of course for us.<br><br>What we offer:<br><ul><li>Company bonus (voluntary)</li><li>40 hours per week</li><li>30 days’ annual leave</li><li>1 day’s special leave for every 5 years’ service</li><li>Opportunities for further training</li><li>Celebration of work anniversaries, birthdays, etc. (including vouchers)</li></ul>In addition to our general conditions<br><ul><li>A corporate culture where it’s enjoyable to contribute ideas, energy and initiative</li><li>A rapidly growing company offering scope for creativity</li><li>Exciting roles and performance-related pay</li><li>An international working environment with exciting projects</li><li>A pleasant working atmosphere and supportive teams</li><li>Company events</li><li>Structured, role-specific and tailor-made onboarding plans</li><li>Well-equipped workstations with modern technical equipment</li></ul> Let’s talk - Ihr Ansprechpartner Jason Rogowski - HR Business Partner