About this role
Your job Be the person that clients trust to make Get-e work for them. You'll take on that portfolio and become their dedicated point of contact: the person who knows their business, anticipates what they need, and makes sure every interaction with Get-e feels handled, not handed off. This isn't ticket resolution. It's relationship ownership. You're accountable for how your clients feel about Get-e, not just how fast their tickets close. Your profile <div style="margin:4px 0;padding:0;color:#1d1c1d;">Getting clients off to a strong start</div><ul style="margin:4px 0 4px 24px;padding:0;"><li style="margin:2px 0;padding:0;color:#1d1c1d;">Be your client's guide from day one, with a main focus on Corporate & Travel clients, the person who makes their first weeks with Get-e feel effortless, not administrative</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Understand each client's business well enough to set them up in a way that actually fits how they operate, not just how our systems are configured</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Catch and fix friction before the client feels it</li></ul><br><div style="margin:4px 0;padding:0;color:#1d1c1d;">Knowing your clients better than anyone else at Get-e</div><ul style="margin:4px 0 4px 24px;padding:0;"><li style="margin:2px 0;padding:0;color:#1d1c1d;">Be the one person your clients can call who already knows their history, their preferences, and what matters to them. No re-explaining, no hand-offs</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Run regular check-ins that are worth the client's time, not status updates, but a genuine read on how things are going and what could be better</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Spot when a client is quietly struggling before they have to complain about it</li></ul><br><div style="margin:4px 0;padding:0;color:#1d1c1d;">Making things right when they go wrong</div><ul style="margin:4px 0 4px 24px;padding:0;"><li style="margin:2px 0;padding:0;color:#1d1c1d;">Take full ownership of complaints and disputes for your clients: investigate properly, resolve them, and communicate in a way that leaves the client feeling looked after, not processed</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Be proactive about bad news. Clients should hear it from you before they have to ask</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Handle escalations yourself wherever you can. The goal is your clients never have to go around you to get something fixed</li></ul><br><div style="margin:4px 0;padding:0;color:#1d1c1d;">Helping clients get more out of Get-e</div><ul style="margin:4px 0 4px 24px;padding:0;"><li style="margin:2px 0;padding:0;color:#1d1c1d;">Look for chances to make the relationship more valuable, not just less painful: new routes, better service fit, smoother processes for their team</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Bring the client's voice back into Get-e. If something about our product or process is making their life harder, that's information the business needs</li></ul><br><div style="margin:4px 0;padding:0;color:#1d1c1d;"><b style="font-weight:700;">Your profile</b></div><ul style="margin:4px 0 4px 24px;padding:0;"><li style="margin:2px 0;padding:0;color:#1d1c1d;">+2 years in client services, account management, or client-facing operations, this is a strong second or third role for someone who wants to grow into account management (travel, mobility, or service industry a plus)</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">You build real relationships, clients remember you, not just your resolution time</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Genuinely curious about how your clients' businesses work, so you can anticipate what they need</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Comfortable switching between relationship work and fast, first-line ticket triage without losing quality on either</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Strong written and verbal communication in English; confident and calm handling sensitive situations</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Able to prioritize across a portfolio, knowing which relationships need attention before they ask for it</li></ul> Why us? <div style="margin:4px 0;padding:0;color:#1d1c1d;">We believe in taking care of our team because when you’re at your best, so are we. Here’s what you can look forward to:</div><ul style="margin:4px 0 4px 24px;padding:0;"><li style="margin:2px 0;padding:0;color:#1d1c1d;">Travel Expense and Parking Reimbursement: We’ve got your commuting costs covered. Prefer driving? We’ll handle a portion of your travel expenses and parking at the office</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Experience Our Service: Wondering why our clients rave about our cab service? You can use it twice a year yourself around the world.</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Free Snacks: Hungry? Grab some snacks and refreshments from the pantry.</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Vacation Days: Relax and recharge with 15 days of vacation each year on top of 15 days of sick leaves</li><li style="margin:2px 0;padding:0;color:#1d1c1d;">Remote Work: Hybrid working model (2 days from home), with the possibility of working 2 weeks from abroad.</li></ul><div style="margin:4px 0;padding:0;color:#1d1c1d;">Does this sound like the opportunity you’ve been waiting for? There’s only one way to find out, apply today!</div>