Your mission Award-Winning Contact Centre | On-Site | OTE €34,000Join FMI’s award-winning Contact Centre team and build your career in customer service and sales.We are looking for confident, customer-focused people who can build rapport, understand customer needs and recommend the right solutions in a regulated and compliant manner. You will support new and existing customers by phone while working towards service, quality, compliance and sales targets.This is a fully on-site role and is not available on a remote or hybrid basis. What We Offer <ul><li style="font-weight:bold;">Base salary of €29,432pa</li><li style="font-weight:bold;">OTE of approximately €34,000pa</li><li>Weekly pay</li><li>Monthly commission and performance incentives</li><li>Full training, coaching and ongoing development</li><li>Supportive, high-performing team environment</li></ul>Hours and Roster <ul><li>40 hours per week</li><li>Predominantly Monday to Friday</li><li>One Saturday per month, with a day off during the week</li></ul>Shifts rostered between: <ul><li>Monday–Friday: 8.00am–8.00pm</li><li>Saturday: 9.00am–5.30pm</li></ul> Your profile What You Will Do<ul><li>OUTBOUND: Manage a high volume of customer calls (approximately 100 per day) while maintaining a professional, positive, and customer-focused approach.</li><li>INBOUND: Manage 50-60 customer calls per day while maintaining a professional, positive, and customer-focused approach.</li><li>Deliver outstanding customer experiences on every interaction.</li><li>Use curiosity and active listening skills to understand customers' circumstances, needs, and goals.</li><li>Identify opportunities to recommend additional products or services that genuinely add value to the customer.</li><li>Achieve individual and team performance targets across service, quality, compliance, and sales.</li><li>Conduct all conversations in line with regulatory requirements, company policies, and compliance standards.</li><li>Follow call guides and processes while maintaining a natural and engaging conversation style.</li><li>Handle objections confidently and professionally, remaining resilient and solution focused.</li><li>Take ownership of your performance and demonstrate a strong focus on results.</li><li>Participate fully in training, coaching and development programmes to continuously improve.</li><li>Represent FMI's values and commitment to customer excellence in every interaction.</li></ul>What You Will Bring<ul><li>A confident and engaging telephone manner.</li><li>Strong communication and active listening skills.</li><li>A genuine passion for helping customers.</li><li>A positive, resilient and target-focused attitude.</li><li>The ability to build rapport and trust quickly.</li><li>.A sales-oriented approach, with the understanding that great customer experiences create sales opportunities</li><li>Basic IT skills and confidence learning new systems.</li></ul>Previous contact centre, customer service, outbound calling or telesales experience is desirable but not essential, as full training will be provided.Ready to develop your skills and increase your earning potential? Apply today and join FMI.INDHP Why us? At FMI, people are at the centre of how we operate. We believe in treating employees with respect, providing clear communication, and creating an environment where individuals feel supported and valued in their work.We invest in our teams through structured training, ongoing development, and opportunities to build skills that are transferable across roles and campaigns. Many of our employees grow within the business, moving into new roles or taking on additional responsibility over time.FMI promotes an inclusive and collaborative culture where diversity is respected, teamwork is encouraged, and effort is recognised. If you are looking to build your career with a business that values professionalism, development, and long-term relationships, FMI is a place where you can do that.

Sales and Retention Advisor - (On-site) Dundrum Business Park @ Fmi

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