About this role
Job summary
An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster.
You will be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP's and Hospital staff in relation to outpatient appointments.
Main duties of the job
You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.
There are part-time and full-time opportunities available. The Reception service is open from 8.30am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.
About us
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Job description Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person Specification
Education Essential
GCSE or equivalent including Maths and English Keyboard skills/computer literate Customer care
Experience Essential
Working in a Call Centre or on a Reception Health Service experience
Skills, Ability and Knowledge Essential
Knowledge of NHS Patient Administration systems Ability to communicate well Ability to work with limited supervision Ability to multi-task Good inter-personal skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Morecambe Bay NHS Trust
Address Royal Lancaster Infirmary
Ashton Road
Lancaster
LA1 4RP
United Kingdom
Employer's website https://www.uhmb.nhs.uk (Opens in a new tab)