About this role
Job summary
Are you organised, personable and passionate about making a difference? Join us in a role that combines excellent supporter care with the excitement of fundraising events.We're looking for a Receptionist & Challenge Event Assistant to join our friendly Challenge Event team. This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events.
Main duties of the job
This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events. Dealing directly with supporters and liaising with teams across the Charity, the role requires an effective communicator, with great attention to detail, who is proactive and has a passion for fundraising.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
Community fundraising support
1.1. Be the first point of contact for all enquiries at the Charitys reception desk in Sutton.1.2. Provide excellent supporter care by responding to event enquiries quickly and efficiently and providing advice and support where necessary.1.3. Work across a variety of different digital platforms to help process challenge event registrations.1.4. Send relevant materials and letters to supporters in a timely manner, keeping an accurate record of these communications on the database.1.5. Ensure the event information on the charity website and displayed within the hospital is up-to-date and relevant. This will include poster sites, notice boards and leaflets around the hospital. 1.6. Provide support with the delivery of events including preparing equipment and materials.1.7. Work closely with other fundraising teams, to support the Charitys overall objectives and targets.
Person Specification
Experience and knowledge Essential
Experience in a customer service role or charity volunteering experience Computer literate and competent with Microsoft products
Desirable
Experience of using a database
Key competencies Essential
Ability to build strong and effective working relationships Proactive approach to problem-solving Excellent organisational skills and attention to detail Able to multitask and work to deadlines Excellent communication and interpersonal skills Able to respond sensitively and appropriately to emotional circumstances, including distressed/bereaved supporters
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Cancer Charity
Sutton
SM2 5PT
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)