About this role
Job summary
You will be part of a team of Booking Administrators in the Berkshire Healthcare NHS Talking Therapies Administration Team. Previous knowledge and experience of working in a busy office and/or customer care environment is essential.
You will have excellent telephone and communication skills to ensure communication with all stakeholders, referrers, callers and clients is of the highest standard.
The role will be based both at home and in the office at London House in Bracknell. Travelling to other sites may be required.
We're open 8am to 6pm, Monday to Friday, and our team's working hours are split across three shift patterns: 8am - 4pm, 9am - 5pm and 10am - 6pm
Main duties of the job
The focus of this role is to be the first point of contact for all clients of Talking Therapies, providing an excellent customer service to all. This will entail dealing withday to dayqueries and resolving team and client queries as and when they arise.
To support clinicians so that an efficient and robust administrativeservice is provided to the Talking Therapies clinical team.This will include liaising with the clinical team as and whenrequiredand ensuring thatall arequeries and tasks are resolvedin a timely manner.
To ensureaccurateandtimelydata inputting of client information so that data standardsare met.
To work efficiently as part of a team and independently so that all admin targets are followed and met.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include:
Flexible working options to support work-life balance 27 days' annual leave rising with service + opportunity to buy and sell Generous NHS pension scheme Excellent learning and career development opportunities 'Cycle to Work' and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites
Job description Job responsibilities
The must haves for this role:
Previous knowledge and experience of working in a busy office and/or customer care environment is essential. Strong organisational and planning skills with the ability to reprioritise own work and that of others to ensure tasks are delivered on time Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfil the requirements of the position Ability to work effectively in a team, demonstrates accountability of own work and working on own initiative. Able to work unsupervised and manage own workload. Ability to be caring and to be able to handle sensitive information and speak to people potentially in distress.
Talking Therapies Berkshire is one of the countrys most well-established and highest performing NHS Talking Therapies services. We have grown year on year since we opened in 2008 and now employ over 300 staff and treat over 22,000 people per year.
You will be part of a driven, high-quality service, which also prioritises flexible working and work-life balance.
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed
We are happy to answer any questions that you may have. Please dont hesitate to email:[email protected] or [email protected] who will be delighted to help.
Person Specification
Education/Qualifications/Training Essential
NVQ 3 Business Admin
Desirable
Basic IT skills and the ability to navigate around various systems and software packages (such as outlook, databases, MS office and the internet)
Continuous Professional Development Essential
Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances. Ability to use a practical problem-solving approach in everyday situations
Previous Experience Essential
Previous knowledge and experience of working in an office/ customer/ call Centre environment. Knowledge and experience of software programmes/packages and a full range of administrative functions and duties (including taking minutes and noting actions) Able to work flexibly on a shift pattern as required and the ability to travel independently between locations to fulfill the requirements of the position
Desirable
Basic level of healthcare administration knowledge
Knowledge, Skills & Abilities Essential
Good interpersonal, communication, observation and reporting skills Ability to work effectively in a team, work on own initiative, work unsupervised and manage own workload.
Additional Requirements Essential
Assist in the provision of excellent customer care support to service users.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Berkshire Healthcare Foundation Trust
Address London House, London Road, Bracknell RG12 2UT
London Road
Bracknell
RG12 2UT
United Kingdom
Employer's website https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)