About this role
Job summary
An exciting opportunity has arisen to join the Pain, Anaesthetics, Critical Care and Theatres (PACCT) service team.
To undertake coordination of PACCT clinics Ensure all clinic admin is completed and undertaken in a timely manner First line of enquiry for PACCT clinic appointment
Main duties of the job
An up-to-date knowledge of outpatient clinics will be required to enable the post-holder to make, amend and cancel appointments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring
Base - Royal Gwent Hospital, Newport, NP20 2UB
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Experience Essential
Experience of working within an NHS or healthcare environment Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
Desirable
Experience in a similar role / environment NHS Experience
Qualifications and/or Knowledge Essential
Good standard of GCSE /NVQ/QCF Level 3 in Business/Administration, OR equivalent demonstrable experience High level of keyboard/computer skills Knowledge of good understanding of software programmes
Desirable
Good level of communication skills Experience dealing with the public
Skills Essential
Ability to work independently and as part of a Team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Aneurin Bevan University Health Board
Address Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
United Kingdom
Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)