About this role
Job summary
NHS 111 Tactical Planning Analyst
Shape the plan that keeps patient care running smoothly, every day.
Main duties of the job
Join our NHS 111 service as a Tactical Planning Analyst, playing a key role in workforce planning, scheduling, and operational readiness. Working with operational leaders and stakeholders, you'll help balance demand and capacity to deliver safe, efficient patient care while developing your expertise in workforce management and real-time planning.
About us
Learning, leading, shaping healthcare.
At DHU Healthcare, we support your growth at every stage of your career. With clear career paths, tailored training, and the DHU Academy, youll have the tools and the encouragement to explore new skills and opportunities, take the next step, and make an impact. From leadership programmes and apprenticeships to essential role-specific training, development is part of how we work and shape healthcare together.
Together, reflecting our communities.
We believe great care starts with people feeling valued, respected and supported. Thats why were proud to reflect the diversity of the communities we serve and welcome colleagues from all backgrounds.
As a Disability Confident Employer, we welcome candidates to share any support or reasonable adjustments they may need during the recruitment process.
We proudly support the Armed Forces community, recognising the strengths and dedication they bring.
For more information on how DHU can support you, please click here.
Were proud to offer fulfilling roles with real opportunities for growth - plus training, wellbeing benefits and clear career pathways.
Ready to make the difference? Wed love to hear from you.
Job description Job responsibilities
Own and manage the short-term planning cycle, ensuring readiness from 8 weeks up to real-time operations. Analyse trends in demand and performance to inform tactical decisions and schedule adjustments. Develop efficient and effective schedules across multiple channels, including front office, back office, and outbound services. Manage and negotiate offline activities and shrinkage with stakeholders to balance operational needs and service levels. Support scenario modelling and mitigation planning to ensure resilience during planned and unplanned events. Influence senior stakeholders with expert knowledge of workforce planning, scheduling best practice, and efficiency opportunities. Optimise the use of workforce management tools, including NICE and CXOne systems. Collaborate with Team Leaders and operational teams to ensure the best possible preparation for live service delivery. Contribute to the wider Resource Planning cycle, driving continuous improvement and alignment across the service.
Person Specification
Qualifications Essential
Experience in working with WFM systems (NICE preferable) Strong negotiating skills. Evidenced experience of working within a contact centre environment and strong knowledge of Multi Channel Resource Planning Cycle Good with numbers and able to analyse large volumes of data in Excel. Strong experience in contact centre planning An excellent analytical ability and proven experience of identifying performance trends to make recommendations for improvements. Ability to reference and implement planning industry best practices and developments.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name DHU Healthcare
Address Orbis Building
Riverside Road, Pride Park
Derby
Derbyshire
DE24 8HY
United Kingdom
Employer's website http://www.dhuhealthcare.com/ (Opens in a new tab)