About this role
Job summary Service Coordinator – Smokefree Bristol
Salary: £30,000–£32,000 per annum Contract: Full time, 40 hours per week Location: Bristol City Centre (BS1 2NB) Employer: Solutions4Health
About the Role You'll support the day-to-day coordination of the service by:
Coordinating daily clinics and staff cover
Supporting Stop Smoking Advisors and administrative colleagues
Responding to day-to-day queries and ensuring consistent service delivery
Promoting the service and engaging with local communities
Supporting the delivery of a high-quality stop smoking service
The role is based at our Bristol City Centre office (BS1), Monday to Friday, with occasional evening and weekend working.
About You You'll be:
Organised, approachable and a confident communicator
A supportive team player with strong leadership skills
Passionate about improving health and wellbeing
You'll have:
Experience coordinating teams or services
Strong organisational and communication skills
Experience in a customer-facing, healthcare or community setting
Full training will be provided for the successful candidate.
Main duties of the job
Ensure that all targets, performance measures, and outcomes are achieved successfully for Smokefree Bristol Service
Organise and coordinate project delivery and awareness events.
Responsible for data collection for monthly and quarterly reports
Research, locate, set up and review new clinic opportunities
Work closely, and develop sustainable relationships with local partners, including Pharmacies, GPs, secondary care providers and workplaces in the development, promotion and delivery of the community Stop Smoking service.
Liaise with the relevant authorities to obtain permission and consent for the delivery of marketing campaigns and events.
Gather information on all referrals made to the service and follow up contacts accordingly.
Undertake random spot checks in various clinics to ensure that service quality standards are maintained e.g. relevant literature, display materials, NRT products and completed Monitoring Forms are consistent and following best practice
Manage your own caseload of clients successfully by achieving individual targets and KPIs with a view to lead the team by example
Co-ordinate the recruitment and training of staff by helping the service manager
Ensure that local residents interested in smokefree Bristol, can access the service using means and tools suitable to them
Ensure that printed materials providing information and advice on how to quit smoking are made available to residents in their first language where English is not tgheir first choice
Co-ordinate and deliver, the provision of VBA (Very Brief Advice) training to partners and frontline staff as per service KPIs
Encourage service users and other stakeholders to be involved in the design, ongoing improvement and evaluation of our services
Investigate, report, and resolve all client queries and complaints by seeking guidance and support from service manager where needed
Work flexibly across the whole service, including occasional evenings and weekends as required
Proactively maintain own professional knowledge, development and practice, and contribute effectively to team management meetings
Work within professional boundaries, always maintaining safety and appropriate confidentiality
Offer flexibility within the wider organisational role to support similar duties and responsibilities, at other location/s within a reasonable distance away from your main place of work
Explain the principles of Stop Smoking, including self-efficacy and behaviour change, so that service users can make informed choices regarding their treatment and engagement pathway
Deliver a client-led treatment plan in accordance with national and local guidelines, effectively and professionally, including Carbon Monoxide monitoring, accurate data entry to comply with NICE guidelines, and a comprehensive account of weekly interventions.
Deliver telephone and face-to-face clinics across the borough offering focusing on target communities listed in our service specification
Contribute to local networks to represent, promote, and develop the service
Capture and collate client feedback, success stories and photographs with the appropriate consent for service promotion
Assist with carrying out the external quality control testing all devices and ensuring that all equipment is appropriately calibrated within timescales
Ensure that the Quality standards are maintained within the service
Maintain promotional resources and materials up to date
Knowledge of promotional media channels to regularly post motivational messages and client feedback, success stories
About us
Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.
Successful applicants will be required to undergo a DBS check at the appropriate level.
Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.
We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity
Solutions4health are a Disability Confident Committed employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team ([email protected])
Job description Job responsibilities Service Coordinator – Smokefree Bristol
Salary: £30,000–£32,000 per annum Contract: Full time, 40 hours per week Location: Bristol City Centre (BS1 2NB) Employer: Solutions4Health
Help lead a service that supports people to quit smoking.
At Solutions4Health, we work in communities to improve health, reduce inequalities and support people to make lasting lifestyle changes. We're looking for a proactive and organised Service Coordinator to join our Smokefree Bristol team.
About the Role You'll support the day-to-day coordination of the service by:
Coordinating daily clinics and staff cover Supporting Stop Smoking Advisors and administrative colleagues Responding to day-to-day queries and ensuring consistent service delivery Promoting the service and engaging with local communities Supporting the delivery of a high-quality stop smoking service This is a varied role where you'll work closely with the team to ensure the service runs smoothly.
The role is based at our Bristol City Centre office (BS1), Monday to Friday, with occasional evening and weekend working.
About You You'll be:
Organised, approachable and a confident communicator A supportive team player with strong leadership skills Passionate about improving health and wellbeing You'll have:
Experience coordinating teams or services Strong organisational and communication skills Experience in a customer-facing, healthcare or community setting Full training will be provided for the successful candidate.
Why Join Us? 23 days annual leave plus public holidays Contributory NEST Pension Scheme Employee Assistance Programme (EAP) Friendly, supportive team environment
Person Specification
Person Specification Essential
A Level or equivalent qualifications Understanding of public health or related fields and the approaches and tools used to improve health and wellbeing An understanding of health inequalities within the local area A strong understanding of the impact of smoking on health Knowledge of the local area of Bristol and impact of deprivation on poorer localities Competent knowledge and use of MS Office suite Able to prioritise own work effectively and be able to direct and support others Ability to use initiative to decide relevant actions and make recommendations with the aim of improving deliverables and complying to policies Knowledge of current trends in smoking and vaping among young people Proficiency in techniques like motivational interviewing to encourage behaviour change and support people in their journey to quit smoking Ability to understand and respect the diverse cultural backgrounds of people, tailoring support to meet their specific needs Ability to build rapport and trust with a wide variety of people, making them feel comfortable and respected to engage Past experience of working within a Stop Smoking service Experience of coordinating and motivating a team within a public health service or equivalent experience in a different field Experience of preparing and presenting data in the form of reports to a range of stakeholders Strong leadership abilities, effective influencer and networker Professional, calm and efficient manner Full Clean Driving Licence (no more than 3 points) The ability to travel across Bristol
Desirable
Degree or equivalent level of qualification in a health, science or social science field Knowledge of effective interventions to reduce health inequalities Past experience of working within a Stop Smoking service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Solutions 4 Health Limited
Address Castle Park Programme
Bristol
Bristol
BS1 2NB
United Kingdom
Employer's website https://www.solutions4health.co.uk/ (Opens in a new tab)