About this role
Job summary
The Ambulance Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
The successful candidate will be responsible for the management and leadership of the Ambulance Care planning, control and discharge team based in the Journey Coordination Centre.The post holder will manage the team supporting delivery of a patient focused non-emergency transport service for South East Wales Health Board area. Supervisory or management experience is essential, and the post offers an opportunity to work within in a very busy dynamic team environment where issues and challenges require a calm and efficient approach, coordinating and problem solving on an ongoing basis as well as developing and leading the team. This team is responsible for advance and on the day scheduling for all non-emergency patient journeys within a specific geographical area, therefore good organisational skills are essential.
Main duties of the job
The efficient management of Ambulance Care and all Ambulance Care Control Services Staff, irrespective of role during period of duty or shift. The application of National Control Procedures and other procedures and instructions concerned with the movement of patients within the defined standards of Ambulance Care during the period of duty.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Management qualification or equivalent supervisory/management experience
Desirable
Possessing or working towards a degree level qualification or equivalent experience
Experience & Knowledge Essential
Computer Literate Managing a team Supervisory/Managerial Experience
Desirable
Experience of working within a call centre/control environment Ambulance Service experience Supervising a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Welsh Ambulance NHS Trust
Address Welsh Ambulance Service NHS Trust
Vantage Point House, Ty Coch Way
Cwmbran
NP44 7HF
United Kingdom
Employer's website https://www.ambulance.wales.nhs.uk/en/5 (Opens in a new tab)