About this role
Job summary
The Mortuary Manager is accountable to the General Manager. The purpose of the Mortuary Manager is to be the professional lead for Mortuary and Bereavement Services across the Trust and take the lead on ensuring that quality standards and regulatory compliance is met across all Trust sites.
They will work closely with operational teams to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The Mortuary Manager will be expected to support the General Manager in the delivery of Trust objectives and ensuring national targets are achieved.
The post holder will support the Clinical Director and General Manager with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards.
Main duties of the job
The post holder will need to understand the business requirements and implement plans for service improvement using modernisation techniques and involve patients to ensure changes to services meet patient's expectations as well as ensuring the required capacity to meet key clinical performance targets.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Job description Job responsibilities
Establish and build agreements within the team to ensure the delivery of the services provided.
Ensure area has a quality management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.
Work closely with the Service Managers and Histopathologists and to ensure effective support services are in place for all clinical areas.
Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.
Ensure all policies and procedures are adhered to as required by the Trust.
Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.
Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again
As a member of the management team, contribute to the annual Business Plan, ensuring staff involvement, in line with Trust objectives.
Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.
Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function.
Provide information across the Trust on performance within Directorate, including reporting performance to the Board.
Promote a positive image of the department both externally and internally.
Participate in and contribute to Trust wide initiatives and projects as appropriate.
Build effective networks with other departments, working in collaboration to support efficient patient flow.
Advise and liaise with non-departmental staff (i.e. clinicians, ward staff, staff in other Trusts, bereavement teams) re all aspects of care of the deceased. Advise and liaise with external agencies (i.e. Coroner, funeral directors, social services, police officers, GM Mass fatalities team) re clinical aspects of care of the deceased.
modernisation of patient services.
Support the General Manager with the creation of an environment that is responsive to the changing needs and strategy of the Trust including AHSC developments, changing patterns of healthcare and healthcare commissioning.
Act as management lead for the implementation of NSFs and other initiatives
Responsible for the delivery of agreed change and service improvement projects and initiatives.
Work with colleagues to assist in the development and implementation of R&D, teaching and training programmes as required
*** Please see attached Job Description / Person Specification for full details
Person Specification
Knowledge/Qualifications Essential
oRelevant Masters, equivalent professional qualification or equivalent experience. oEvidence of recent Continuing Professional Development. oRSPH Certificate & Diploma of Anatomical Pathology Technology, or RSPH Level 3 and 4 Diploma in Healthcare Science (Anatomical Pathology Technology)
Desirable
oCompleted e-learning MEO core training modules oPrince 2 qualification or equivalent experience oUnderstanding of lean methodology
Previous experience Essential
Supervision, training and teaching Healthcare professionals oEvidence of managing successful project and / or operational performance a Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment. Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Extensive experience working as an Anatomical Pathology Technologist.
Desirable
oKnowledge and understanding of the changing NHS environment, strategy, and policy agendas. oExperience of working within the Medical Examiner framework.
Skills Essential
oPractical knowledge of current mortuary & bereavement practices and legislation oKnowledge of Human Tissue Act oKnowledge of the Coroner & Justice Act 2009 reference to the medical examiner system. Full understanding of the medical examiner system operational remit when incorporated within Bereavement Services. oKnowledge of the Coroner & Justice Act 2009 reference to the medical examiner system. Full understanding of the medical examiner system operational remit when incorporated within Bereavement Services. oHighly effective people and project management skills. oUse advanced analytical and judgement skills including understanding and application of complex statistical and numerical data. oWork flexibly, prioritise workloads and resource them in response to changing demands and requirements. oExcellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change. oExcellent management skills including motivating and coaching staff. oExcellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively. oAbility to find innovative ways of solving or pre-empting problems. oIT literate, including competency in MS Office programmes and in particular in Excel.
Desirable
oExtensive knowledge of contract management. oExcellent understanding and track record of successful change and project management. oExtensive knowledge of operations and / or project management methodologies and techniques.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Guy's and St Thomas' NHS Foundation Trust
Address St Thomas' Hospital
Westminster Bridge Road
London
SE1 7EH
United Kingdom
Employer's website https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)