About this role
Job summary
To provide clerical and reception support to the organisation to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
To assist the Site Lead Officer in the supervision, delegation of duties, and monitoring of practice staff.
To deputise for the Site Lead Officer in their absence
To deal with enquiries from medical staff, patients and the general public.
To records patient information and make appointments
To be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision
To adhere to the organisational Health and Safety Policy
Main duties of the job
To assist the Site Lead Officer in the formulation of a duty rota and arranging cover for absence
To assist the Site Lead Officer in administering the duty receptionist systems
To assist the Site Lead Officer in promoting good staff relations
To assist the Site Lead Officer in approving application of staff annual leave
Opening the premises, deactivating alarm systems, checking the heating and ventilation.
About us
We are currently recruiting for a Senior Receptionist/Admin staff member to work at Old Priory Surgery.
To cover shifts ranging from 8.00am until 6.30pm: Monday to Friday.
Full time - 37.5 hours
Experience is preferred although it is not essential as full training will be provided. The ideal candidate will have strong IT skills: be well organised, excellent communications skills and must be able to work flexible hours
Job description Job responsibilities
Title:
Senior Receptionist
Responsible to:
Site Lead Officer
Accountable to:
Site Lead Officer
1. Job Role/Purpose:
To provide clerical and reception support to the organisation to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
To assist the Site Lead Officer in the supervision, delegation of duties, and monitoring of practice staff.
To deputise for the Site Lead Officer in their absence
To deal with enquiries from medical staff, patients and the general public.
To records patient information and make appointments
To be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision
To adhere to the organisational Health and Safety Policy
2. Key Duties & Responsibilities:
To assist the Site Lead Officer in the formulation of a duty rota and arranging cover for absence
To assist the Site Lead Officer in administering the duty receptionist systems
To assist the Site Lead Officer in promoting good staff relations
To assist the Site Lead Officer in approving application of staff annual leave
Opening the premises, deactivating alarm systems, checking the heating and ventilation.
Restoring the telephone system, opening the post and distributing medical records or other documentation to the clinicians rooms at the commencement of surgery
The registration of patients to the list ensuring a comprehensive capture of all relevant data.
Receiving and directing patients on arrival. Monitoring of patients whilst waiting in the reception area. Escorting patients and visitors around the building as requested.
Booking appointments for the doctors, nurses, and other healthcare staff
Preparation of repeat prescriptions, sickness notifications, and other documentation for the partners signature prior to collection by the patient; answering general queries, explaining practice procedures and receiving requests for medication.
Filing and extracting medical records and any documents relating to medical records, to include the scanning of letters and automated filing of pathology reports and typing duties as required by the manager or clinicians.
Receiving and recording requests for home visits; preparation of visiting lists; recording patient contact details following visits.
Ensuring adequate supplies of stationery/equipment is available in the consulting and reception areas. This may include moving stationery to and from the storeroom as required
Ventilation and tidying consulting rooms and waiting area following surgeries; ensuring the reception area is kept tidy for incoming colleagues; ensuring there is a handover of information to incoming colleagues
Receiving and recording messages for district nursing and other healthcare staff.
The recording and despatch of medical specimens with accurate detail on the relevant accompanying forms. The recording of statistical information as required.
Use of the practice computing system as necessary, to undertake recall procedures and any other related duties as defined by the manager.
Responding as a first contact in an emergency situation in line with training given
Performing the evening checklist procedure prior to departing the building; liaising with the practice cleaners as required.
Securing the premises, exterior gates, shutters and windows setting alarms as required
To work collaboratively with other users of the centre; to work in a flexible and positive manner with colleagues, to assist in the promotion of a professional, competent and caring delivery of healthcare to the users of the service.
To work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
3. Other Responsibilities
Health and Safety
To comply with the Health and Safety at Work etc. Act 1974.
To take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions.
To ensure all staff are fully trained and conversant with fire regulations and health and safety and understand what to do in an emergency.
Ensure a trained first aider is available in the building.
Ensure fire alarms are tested regularly and within the set guidelines.
Equality and Diversity
To carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure.
Risk Management and Clinical Governance
To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives and all aspects of CQC implementation.
Confidentiality
To maintain confidentiality of information relating to patients, clients, staff and other users of the services in accordance with the Data Protection Act 1998 including outside of the work environment. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.
Safeguarding
Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and MMP policies.
General
To undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by the attached management framework.
To work across the various MMP sites as required.
In light of national policy and due to the needs of the business it may be necessary for the Partnership to alter the opening hours of the surgeries. This could incorporate different opening hours and weekend working which may effect when you are required to work. The post holder is expected to be flexible and accommodating, following consultation, in terms of any changes to operating times in the future.
Person Specification
Qualifications Essential
N/A
Desirable
N/A
Experience Essential
N/A
Desirable
Experience of working in GP Practice
IT Skills Essential
Communication skills. Be well organised
Desirable
IT Skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Midlands Medical Partnership
Address Old Priory Surgery
319 Vicarage Rd,
Birmingham
B14 7NN
United Kingdom
Employer's website http://www.mmpmedical.com/ (Opens in a new tab)