About this role
Job summary
The Saturday Admin and Infection Control Team Member plays an important role in supporting the smooth running of Saturday clinics at Beccles Medical Centre.
The post holder will provide general reception and administrative support during Saturday working hours, including welcoming patients attending small clinics, dealing with online patient enquiries, supporting clinic flow, completing general administrative tasks, and making outgoing calls to patients where required.
This role does not include routine incoming telephone work. However, the post holder may be required to contact patients by telephone as part of their administrative duties, for example to clarify information, support appointment-related queries, or follow up on practice tasks.
A key part of this role is supporting infection prevention and control within the practice. The post holder will be responsible for ensuring clinical rooms are kept clean, safe, well-stocked and ready for use. This includes wiping down surfaces, replenishing clinical and non-clinical stock, checking room presentation, and escalating any concerns regarding cleanliness, stock levels or infection control standards.
The role requires excellent attention to detail, professionalism, confidentiality, a patient-centred approach and the ability to work independently while remaining part of the wider practice team.
Main duties of the job
Reception and Patient-Facing Duties
Welcome patients attending Saturday clinics in a professional, friendly and reassuring manner. Support the smooth flow of patients through Saturday clinic sessions. Confirm patient arrival where appropriate and direct patients to the correct waiting area or clinical room. Support patients who may require additional assistance when attending the practice. Escalate any concerns, urgent issues or queries outside the scope of the role to the appropriate clinician or manager.
Administrative Duties
Process and respond to online patient enquiries in accordance with practice procedures. Support the administrative management of online consultation requests and other digital communications. Undertake general reception and administrative tasks required to support Saturday clinics. Make outgoing calls to patients where required as part of practice administration. Accurately record information on practice systems in line with protocols and procedures. Assist with appointment-related administration where appropriate. Maintain accuracy and attention to detail in all administrative work. Prioritise tasks appropriately during Saturday working hours.
About us
Beccles Medical Centre is an established GP surgery, in the Suffolk market-town of Beccles. The Practice has a list size of approximately 20,000 patients. We have 6 Partners, and just over 100 additional staff. We are a GP Training practice and also host other students studying at the nearby University of East Anglia. We work very closely with our PCN. Our mission is to provide high quality healthcare with respect and compassion, ensuring that the patients are at the heart of everything we do
Job description Job responsibilities
Along with the Care Coordination Department, the QI Department support the Operations Team in ensuring that Commissioned and Enhanced Services are met, and work in conjunction with the CCG in responding to demands of Public Health issues and contribute to ongoing care.
Data Quality Administrators will also hold specific responsibilities within the Data Quality Team, focusing on particular areas of work. Examples of these responsibilities may include research activities or drug monitoring.
Skills and attributes required are:
Organised Detail driven and solution focused IT Systems used by the NHS IT literate including full suite of Microsoft office especially spreadsheets and primary care software platforms such as SystmOne. Trustworthy Adaptable and constantly learning Can prioritise All staff in the QI Department are expected to contribute to care navigation at busy times if requested by the Operations Team responding to daily demand.
COMMUNICATION SKILLS
The post holder will be expected to demonstrate clear attention to detail and although IT focused, must be able to communicate effectively and promptly with all staff teams and departments.
This role will require patient interaction either on the telephone or through the follow up of clinical services they are supporting.
The department provides support across the whole practice, and specific data could be requested by other heads of department as required.
POLICY & SERVICE RESPONSIBILITY
The post holder will be expected to adhere to relevant policies and procedures.
ADMINISTRATIVE / MANAGERIAL RESPONSIBILITIES
The post holder holds no managerial responsibility.
It is important that all members of practice staff are flexible and prepared to adapt and take on additional duties or to relinquish existing duties to maintain efficient running of the practice. The Board of Partners and the Heads of Department reserve the right to redistribute duties and functions amongst staff from time to time based on service needs and the existing skills of the post holders.
It is a requirement that all employees of the practice comply with the rules of confidentiality pertaining to patients, staff, and business information.
Person Specification
Experience Essential
Experience of working in a customer-facing role Experience of administrative work
Desirable
Experience of working in healthcare or primary care Experience of working in a reception environment Experience of maintaining clean, safe working environments
Qualifications Essential
Good standard of education, including English and Mathematics Good IT skills Willingness to complete mandatory training
Desirable
Infection prevention and control training Experience of using NHS clinical systems, such as SystmOne
Skills and Knowledge Essential
Excellent attention to detail Ability to follow protocols and procedures Ability to work independently Ability to prioritise workload Good communication skills Good organisational skills Understanding of confidentiality and data protection
Desirable
Willingness to support additional duties where service needs require
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Beccles Medical Centre
Address St. Marys Road
Beccles
Suffolk
NR34 9NX
United Kingdom
Employer's website https://www.becclesmedical.co.uk (Opens in a new tab)