About this role
Job summary
We have an exciting opportunity for customer focused individuals to join our dynamic Trafford based team who deliver an exceptional service to our patients. As a receptionist, you will be the first point of contact for patients, patient relatives/ carers and health care professionals accessing our services at Trafford
We have permanent part-time opportunity offering 4 hours per week, with the opportunity to pick up extra shifts to cover annual leave and absence.
Friday 19.00-23.00
Rate of pay £15.27 per hour
You must have right to work in the UK as we are unable to offer graduate or visa sponsorship, and no visa extensions can be offered for this role.
Main duties of the job
As a Trafford Receptionist for Mastercall Healthcare you will be the first point of contact for healthcare professionals, patients or patient relatives/carers accessing our services. The receptionist will ensure that all patients, visitors and staff attending the premises are made welcome and always treated professionally. The role will also include administrative duties and require the post holder to be aware of activities and services being delivered in the premises at any time.
About us
Mastercall Healthcare has over 29 years experience as an innovative, highly performing, award-winning Social Enterprise organisation.
We are passionate about providing the very best patient care at the very best place for the patient.
Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS deliver affordable, effective, safe patient centred services.
Our purpose is to ensure that we deliver safe, high quality, patient centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate.
Employee benefits include:
Living Wage Employer
NHS Pension Scheme
NHS Blue light card/Discount scheme
Flexible working
Career development
Competitive rates of pay
Generous holiday entitlement, long service enhancements and the option to purchase additional l eave
Wellbeing schemes
Job description Job responsibilities
This non-exclusive list of duties, which follows, represents the range of tasks which may be required to be undertaken routinely or periodically.
The role will involve:
Welcome all patients and visitors Log patients as arrived on the clinical system Book patients on to the clinical system Advise all patients of wait times and update the information regularly Ensure visitors sign in, issue temporary ID badges & log car registration numbers Direct visitors to the appropriate place Monitor patients in the waiting room and escalate any concerns as appropriate Keep the waiting room and reception tidy, including monitoring the supply of information leaflets Receive all incoming post, faxes and emails in a timely manner direct them to the appropriate people Answer all incoming phone calls in a timely manner transfer them as appropriate Receive all deliveries direct them to the appropriate place Respond to panic alarms call Hospital crash team, security and/or police if required Report any incidents in accordance with organisational policies relating to patients, staff, premises and equipment Communicate effectively with internal staff attend staff meetings and all mandatory training as required Regularly check your NHS Mail email account for work-related correspondence Maintain sound operational knowledge of the computer systems, telephony systems and communication equipment Check and sign medical equipment/prescription in and out at the start and end of each shift for all clinicians Provide administration support to other members of the team as required Effectively communicate with other health and social care agencies when required Arrange emergency ambulance transfer/ taxi transport to other hospitals/home for patients when required Check the clinical rooms each morning and evening ensure the rooms are fully stocked and fit for purpose Know where spare stock and equipment is kept notify the appropriate people when stock is low Deal with general enquires Be the front-line member of staff to deal with any complaints, ensure an up-to-date knowledge of complaints procedures and escalation procedures Carry out any other reasonable duties as requested by management
Person Specification
Experience Essential
Excellent interpersonal skills, written skills and the ability to communicate information to colleagues. Excellent time management skills with the ability to plan and manage own workload Experience in working with the general public
Desirable
IT Literate including working knowledge of excel and Outlook Relevant knowledge of Adastra computer systems Previous receptionist /or NHS experience Understanding of general practice and out of hours service provision. Ability to work flexible hours to suit the needs of the organisation Experience or understanding of facilities management.
Qualifications Essential
Educated to GCSE Standard Maths & English Right to work in the UK as we are unable to offer visa sponsorship for this role.
General Qualities Essential
Ability to work in team environment Ability to take initiative and be responsible for actions Attention to detail Effective written and verbal communication skills Confident in dealing with suppliers, customers, doctors and staff face to face, by email and on the phone Flexible approach Capable of hands on approach dealing with facilities management
Employer details Employer name Mastercall Healthcare
Address Trafford Healthcare Nhs Trust
Moorside Road
Urmston
Manchester
M41 5SL
United Kingdom
Employer's website http://www.mastercall.org.uk/ (Opens in a new tab)