About this role
Job summary
Join Our Team as a Receptionist at City Health Practice Ltd - GP Practices
Are you a friendly and efficient communicator with a passion for helping others? City Health Practice Ltd is looking for a dedicated GP care nagivgator to join our team and be the first point of contact for our patients and visitors.
As a care navigator, you will play a crucial role in ensuring our patients and visitors receive a warm and courteous welcome. You will provide effective telephone enquiry services, proactively communicate information between patients, doctors, and other professionals, and support the administration needs of our practice.
We offer a supportive work environment, opportunities for professional development, and the chance to make a real difference in the lives of our patients.
Main duties of the job
Greet patients and visitors with a friendly and efficient manner.
Provide polite and effective telephone enquiry services, ensuring they are documented appropriately.
Communicate information between relevant parties, including patients, doctors, and other professionals.
Record patient information and schedule clinic appointments.
Provide administration support, including timely referrals of patients.
Support requests for information made by patients and third parties.
Standard keyboard skills are essential along with active listening and the ability to provide face-to-face and telephone advice on non-clinical issues.
If you are a motivated and compassionate individual with excellent communication skills, we would love to hear from you (previous applicants need not apply). Join us at CHPL Practices and be a part of a team that values quality care and patient satisfaction.
About us
At CHPL, were passionate about people and we know that you are too, thats why were here isnt it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and youll be more than just a number.
Job description Job responsibilities
Please see attached job description and person specification for more information regarding the job role and responsibilities.
Person Specification
Qualifications Essential
NVQ Level 2 in Business Administration / Customer Service or equivalent knowledge and experience GCSE (or equivalent) in Maths and English
Experience Essential
Experience of working with others Experience of using ones own initiative Experience of customer service environment Good IT skills
Desirable
Experience of working within a General Practice office Experience of using SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name City Health Practice Limited
Address Bransholme Health Centre
Goodhart Road
Bransholme
HULL
HU7 4DW
United Kingdom
Employer's website https://www.marfleetlanesurgery.co.uk/ (Opens in a new tab)