About this role
Job summary
This role is responsible for the day-to-day operational leadership of the Specialist Child Weight Management Service and its Single Point of Access (SPOA). The postholder will oversee referral management, patient flow, workforce coordination, operational performance, governance and quality assurance to ensure the service delivers safe, effective and responsive care delivered by the nutritionist and counsellor services.
Main duties of the job
You will take a lead role in the day-to-day operational management of the service, overseeing the Single Point of Access and referral pathway, monitoring waiting lists, patient flow and clinic capacity, and coordinating staffing and service cover. You will support the recruitment, induction, supervision and development of staff, monitor KPIs and contractual performance, and lead audits, quality improvement and governance activities to ensure the service operates effectively and safely. The role will also involve producing operational reports and performance data, supporting CQC compliance and the implementation of organisational policies, and working collaboratively with commissioners and key stakeholders to improve pathways and service delivery. You will oversee referral allocation and triage, ensure referrals meet eligibility criteria, monitor timeliness from referral through to intervention, maintain accurate patient records and data quality, and escalate any operational risks that may affect patient access. You will also provide operational cover during staff absences, support complex patient enquiries and service issues, and deliver occasional training and engagement sessions as required.
About us
ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective, and relevant health care services in partnership with individuals, communities, and stakeholders.
Job description Job responsibilities
Working closely with the Head of Service, the Service Lead will support the operational delivery of the contract, monitor KPIs, supervise staff, coordinate multidisciplinary working and lead continuous service improvement. The postholder will be expected to do a 70% lead role and 30% service delivery role.
Your key responsibilities will be:
Operational Leadership (70%)
Lead the daily operational management of the service.
Oversee the Single Point of Access and referral pathway.
Monitor waiting lists, patient flow and clinic capacity.
Coordinate staffing and service cover.
Support recruitment, induction, supervision and development of staff.
Monitor KPIs and contractual performance.
Lead audits, quality improvement and governance activities.
Produce operational reports and performance data.
Support CQC compliance and implementation of policies.
Work with commissioners and stakeholders to improve pathways.
Service Delivery & Referral Pathway Management (30%)
Undertake Single Point of Access Referral Management
Oversee referral allocation and triage processes.
Ensure referrals meet eligibility criteria.
Monitor timeliness from referral to intervention.
Maintain accurate patient records and data quality.
Escalate operational risks affecting patient access.
Provide operational delivery cover during staff absence.
Support complex patient enquiries and service issues.
Deliver occasional training and engagement sessions.
Person Specification
Qualifications Essential
Degree or equivalent experience in Health, Public Health, Nutrition, Healthcare Management or related discipline.
Desirable
Masters Degree in relevant field Management qualification
Job Specific Requirements Essential
The ability to travel independently across the organisational footprint. This includes Mansfield and Nottingham Work flexibly and adapt to suit service need including evening and weekend work as required. Committed to developing others and building team capability. Leads by example with professionalism and integrity. Must be willing to undertake an Enhanced DBS check. Blend of community and office-based work - This includes been based in the Mansfield office for at least 3 to 4 days per week to allow for joint working with the IWS service and stakeholder engagement.
Experience Essential
Operational leadership experience in healthcare/community services; managing referral pathways or Single Point of Access. Experience of monitoring Key Performance Indicators (KPIs), referral targets and service performance to support contract delivery. Demonstrable experience of administrative, leadership and reporting Delivery/management experience e.g., weight management behaviour change. Relevant experience in working with families and/or young people in a community/hospital setting.
Desirable
Experience of planning and delivering appropriate health interventions specific to individual requirements. Experience managing change and leading service improvements. Experience of planning and delivering appropriate health interventions specific to individual requirements. Experience of delivering engagement and commissioning activities. Experience of using Power BI or other performance reporting systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ABL Health Ltd
Address Ransom Wood Business Park, Southwell Road West
Mansfield
NG21 0HJ
United Kingdom
Employer's website https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)