About this role
Job summary
We are looking for a compassionate and motivated Peer Support Worker to join our Family Floating Support Service.
In this role, you will use your lived experience of homelessness, housing instability, family support services or multiple disadvantage to help families feel understood, empowered and able to engage with support. Your insight will strengthen our relational, trauma informed and neuroinclusive approach, ensuring families receive support that is respectful, accessible and grounded in real experience.
Working across the Bradford District, you will build trusting relationships with families, provide practical and emotional support, and work alongside Floating Support Practitioners and partner organisations to help families overcome barriers, build confidence and achieve greater independence.
Main duties of the job
As a Peer Support Worker, you will:
Build trusting, non-judgemental relationships with families using empathy, compassion and respect. Use your lived experience safely and appropriately to inspire hope, reduce stigma and strengthen engagement. Support families with practical tasks, including attending appointments, completing forms, organising routines and navigating housing and welfare systems. Work alongside Floating Support Practitioners to deliver trauma informed, neuroinclusive and culturally responsive support. Support families to develop confidence, self-advocacy and problem-solving skills. Contribute to co-production activities, peer support sessions and service development, ensuring families' voices help shape the service. Maintain accurate records and work collaboratively with colleagues and partner organisations to improve outcomes for families.
About us
We are Bevan.
A social enterprise serving inclusion health communities and individuals, including people experiencing homelessness, refugees and asylum seekers, commercial sex workers, and Gypsy, Roma and Traveller communities. Our patients are among the most marginalised and socially excluded, many with multiple needs who have experienced and sometimes continue to experience trauma.
We work as a multi-disciplinary team, offering ano wrong doorapproach, ensuring patients receive the support they need by working together to find solutions.
Our GP practices in Bradford and Leeds are central to our offer, but equally important are the services that wrap around it, including:
Street health teams Mobile migrant health teams Hospital in-reach teams Wellbeing services (including a dedicated children and young people team)We are constantly working to expand our services to improve patient outcomes.
If you'd like to learn more about our award-winning organisation, visit our website.
Job description Job responsibilities
As a Peer Support Worker, you will use your lived experience to build trusting relationships with families who may feel anxious, overwhelmed or unsure about engaging with services. Acting as a bridge between families and practitioners, you will help reduce barriers to engagement, strengthen communication and support families to feel understood, respected and empowered.
You will provide practical support to families, including accompanying them to appointments, helping them complete forms, organising routines and supporting them to navigate housing and welfare systems. You will work alongside Floating Support Practitioners to deliver person-centred, trauma informed, neuroinclusive and culturally responsive support, adapting your approach to meet the individual needs of each family.
The role involves encouraging families to develop confidence, independence, self-advocacy and problem-solving skills, while promoting health and wellbeing through a "Making Every Contact Count" approach. You will maintain accurate and timely records, recognise professional boundaries and seek support where appropriate.
Working collaboratively with housing providers, health services, social care, Family Hubs, schools and voluntary, community and social enterprise (VCSE) organisations, you will contribute to reducing barriers, improving engagement and achieving positive outcomes for families across the Bradford District.
You will also contribute to co-production activities, lived experience forums and service development, ensuring the voices and experiences of families continue to shape and improve the Family Floating Support Service. The role requires travel across the Bradford District, including working in family homes, community venues and partner sites, with occasional flexibility to work outside normal hours to meet the needs of families.
Person Specification
Qualifications Essential
Willingness to undertake training relevant to the role.
Desirable
Training in peer support, mentoring, trauma informed practice or community work.
Skills Essential
Compassion, empathy and respect. Ability to communicate clearly with adults and children. Ability to motivate, encourage and support families. Ability to support families with practical tasks (forms, appointments, routines). Basic IT skills and ability to maintain simple records. Ability to work collaboratively with practitioners and partners. Ability to remain calm, patient and supportive in challenging situations.
Desirable
Ability to facilitate peer groups or workshops. Community language skills (Urdu, Punjabi, Arabic).
Experience Essential
Lived experience relevant to the role. Experience supporting others informally or formally. Experience dealing with members of the public.
Desirable
Experience in peer support, mentoring, advocacy or community engagement. Experience supporting families facing trauma, poverty or discrimination.
Other Essential
Commitment to providing high quality support. Ability to travel across Bradford.
Desirable
Flexibility for occasional evening/weekend work.
Knowledge Essential
Lived experience of homelessness, housing instability, family support services or multiple disadvantage. Understanding of trauma, stigma and barriers to engagement. Understanding of equality, diversity and culturally competent practice. Awareness of personal boundaries and safe sharing of lived experience.
Desirable
Knowledge of Bradfords housing systems, welfare processes or community services. Awareness of neurodiversity and trauma informed approaches.
Personal Attributes Essential
Warm, positive and resilient. Professional and respectful at all times. Team player with willingness to help others. Ability to use lived experience safely and appropriately. Commitment to Bevans values and inclusive practice.
Desirable
Creative, confident and able to contribute to co production.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bevan Community Benefit Society
Address 14 Piccadilly
Bradford
West Yorkshire
BD1 3LS
United Kingdom
Employer's website https://wearebevan.co.uk/ (Opens in a new tab)