About this role
Hourly Rate: $16.00/hour + tips
Love delivering service with a smile? Are you flexible and a team player?
Got a ‘can-do' attitude? Hilton Waikiki Beach is looking for a Part time Restaurant Server to join our team at M.A.C. 24/7 with flexible availability to be scheduled and willingness to work in different outlet and dining service areas? We want a true team player who is organized, has an attention for detail and, able to multi-task in a fast-paced environment. Our ideal candidate works efficiently and will make every customer feel like a VIP and, must be available and flexible to work any of 5 scheduled shifts per week.
• Teamwork: experience what being a part of the M.A.C. 24/7 ohana feels like. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our World's Iconic Host Philosophy.
• Learn and Grow: Hilton is synonymous with hotel. Learn from more than 100 years of experience of the world's largest hospitality company. We have a community where you will work with diverse individuals and explore new ways of thinking.
Our benefit package includes:
• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program • Recognition programs • 401(k) with company match • Team Member Fitness Center, and more
Essential Duties and Responsibilities:
Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude and genuine hospitality
Provides food and beverage service to guests in the restaurant
• Provides guest with overview of menu choices 10%
• Takes guests' order – provides explanation of menu and upsells as appropriate 10%
• Utilizes MICROS POS to accurately enter food & beverage orders and process discounts and payments. 10%
• Prepares order for presentation to guest 5%
• Servers and replenishes beverages 5%
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 5%
• Cleans tables, chairs and floor area 5%
• Resets table quickly 5%
• Consolidates and garnishes food items when completed and delivers to assigned table. 15%
• Knowledgably in bar beverages i.e., beer, wine, distilled spirits
• Assists service team as necessary to meet and exceed the guests' expectations
• Complete all side work assignments to Restaurant standards 10%
• Performs duties according to the Department of Health sanitation and food safety guidelines 10%
• Must perform manual and electronic transactions that include: monies, room charge, credit card, coupons, vouchers and any hotel issued certificates. 10%
Hilton Waikiki Beach Hotel is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at [email protected] or call 808-921-5504 to let us know the nature of your request.