About this role
· Supervise daily bingo operations and provide leadership for Bingo Attendants.
· Perform all job functions of a Bingo Attendant while providing oversight in the absence of Bingo Management.
· Open and close the bingo hall, ensuring all gaming equipment, POS systems, caller stations, and operational areas are properly prepared for each session.
· Coordinate daily bingo hall setup, including inventory preparation, supply distribution, floor readiness, and guest service standards.
· Review and maintain inventory counts of bingo paper, pull tabs, electronics, tickets, portable units, and all gaming supplies.
· Direct Inventory Clerks on proper issuance of bingo inventory and ensure accurate setup of bingo packs and inventory shelves for upcoming sessions.
· Verify inventory movement, issued paper, returned paper, and balancing reports to maintain compliance with internal controls and gaming regulations.
· Run reports including session summaries, Title 31 documentation, Resorts Advantage reports, and other required operational and compliance reports.
· Review session totals for shortages, overages, and discrepancies; investigate variances and ensure proper documentation and corrective action.
· Verify cashier banks, paymaster banks, and payout procedures to ensure accurate cash handling and secure financial controls.
· Assist with prize verification, jackpot payouts, and guest issue resolution during active bingo sessions.
· Train, coach, evaluate, and support bingo department employees while maintaining operational standards and compliance requirements.
· Provide direction to staff regarding daily assignments, floor coverage, game flow, guest concerns, and special event operations.
· Serve as the primary point of contact for guest questions, employee concerns, and operational problem-solving during assigned shifts.
· Work closely with Bingo Management to coordinate supplies, promotions, reporting, staffing, and special bingo events.
· Maintain a clean, organized, professional bingo environment and ensure excellent guest service standards are consistently met.
· Performs all other duties as assigned.
QUALIFICATION REQUIREMENTS
· High school diploma or GED preferred.
· Minimum 2 years of bingo, casino, gaming, or cash-handling experience preferred.
· Previous supervisory or team lead experience strongly preferred.
· Strong knowledge of bingo operations, gaming procedures, and internal control standards.
· Experience with POS systems, bingo accounting systems, Title 31 compliance, and reporting systems such as Resorts Advantage preferred.
· Advanced cash handling skills with the ability to verify banks, reconcile reports, and manage payout controls accurately.
· Strong mathematical and analytical skills for balancing sessions, inventory counts, and discrepancy resolution.
· Excellent leadership, communication, and employee training skills.
· Strong attention to detail with the ability to maintain compliance and operational accuracy in a fast-paced environment.
· Ability to organize workflow, prioritize tasks, and manage multiple responsibilities simultaneously.
· Excellent guest service and conflict resolution skills with a professional and approachable demeanor.
· Ability to stand and walk for extended periods and lift up to 50lb bingo supplies and equipment as needed.
· Ability to work flexible schedules including nights, weekends, holidays, and special events.
· Must be dependable, punctual, and capable of working independently with minimal supervision.
· Must be at least 21 years of age.