About this role
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Perform preventive and emergency repair procedures, completing required reports and satisfying customer needs through practical field experience and in-depth company training programs.
· Responsible for safety (in house and at customer site.) In-depth troubleshooting of broad range of robotic systems, preventative maintenance of robots/controllers/related equipment.
· In-depth repair of robots, controllers and related equipment.
· Continue to refine customer relation skills.
· Provide technical training to other Field Service Technicians.
· Generate and follow up on service trip reports.
· Communicate, attack and resolve safety/service related issues via verbal and written reports.
· Refer Sales/Service leads.
· Coordinate service support efforts with Regional Sales Managers.
· Must be able to travel. Must have a valid driver's license and full coverage automobile insurance.
· Promote teamwork and foster exemplary work environment. Interface with co-workers in a manner that enhances employee satisfaction.
Compensation range: $28.00 to $36.00 per hour