About this role
ESSENTIAL FUNCTIONS
• Participate in and oversee field service project operations to meet established field department goals demonstrate leadership, safety, integrity, teamwork, quality and urgency in the performance of one's functions.
• Ensure the goals of customer satisfaction, market dominance and profitability are achieved.
• Involved in project documentation, resource planning, capital equipment suggestions, safety, and customer interface with ongoing projects.
• Perform maintenance and repair work related to the project.
• Provide project supervision to various levels of technicians.
• Train employees, set project goals and assist the team in meeting quality goals/standards.
• Respond to client or customer requests for service in a timely manner.
• Review and present monthly project reports.
• Interact with Engineers to source required technical information.
• Ensure effective job execution to meet established cost and duration schedules are met all while maintaining high quality of workmanship minimizing rework.
• Ensure proper direction and supervision of activities in the assigned area to maintain effective utilization of personnel and machinery.
• Determine the need and coordinate actions required to maintain standards of efficiency, quality and safety in field areas.
• Travel to sites.
ADDITIONAL FUNCTIONS
• Participate in the Continuous Improvement process, making sure new ideas are generated, worked and implemented, and any roadblocks are eliminated.
• Initiate and conduct process improvement dialogs with Supervisors, Team Leads and team members.
• Participate in root cause analysis/resolution on all forms of loss, i.e., safety, quality, production, etc.
• Perform periodic audits for safety behavior, quality, standard work, and productivity of field team members.
• Coordinate material, equipment, manpower, safety, risk mitigation and quality as well as meeting customer requirements.
• Provide work direction, assist with problem solving and coordinate with other departments.
• Adhere to established standards, policies and practices relating to quality, work execution, safety, MSHA regulation in performing assigned duties.
• Other duties as assigned.
QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
• High School diploma or equivalent.
• Driver's license in good standing.
• Knowledge of removal and repair of components of large mining equipment.
• Communication skills and professionalism are critical.
• Skills in project management and customer relations.
PREFERRED
• Minimum of three (3) years' Caterpillar Dealer experience in repairing large mining equipment.
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
• Exposed to dirt, grease, dust, noise, chemicals, paints and other elements.
• Exposed to extreme temperatures.
• Heavy lifting – up to 50 lbs.
• Prolonged walking, sitting and standing.
• Working in elevated position, climbing, bending, stooping, and pulling.
• Use of all necessary personal protective equipment.
• Use hands for simple grasping, pushing, pulling and fine manipulation.
• Use feet frequently in repetitive movement.
• May require travel, overtime and varying schedules.