About this role
Duties and Responsibilities
• Books freight from customers and assigns load for drivers.
• Ensure that revenue goals are being met.
• Monitor, track, and communicate with drivers throughout the day via phone, GPS systems and other tools.
• Ensure on-time delivery (OTD) performance and proactively address service disruptions
• Track and locate missing paperwork and ensure all documentation is completed accurately
• Communicate schedules, expectations, and updates clearly to drivers
• Serve as the primary liaison between drivers and customers. Builds and maintains relationship with customer base.
• Address driver concerns, payroll inquiries, and operational issues in a timely manner
• Promote a positive, productive relationship with drivers to support retention and engagement
• Promote a strong safety culture and ensure compliance with DOT and Hours of Service (HOS) regulations
• Monitor driver hours to prevent violations and ensure safe operations
• Coordinate with safety and maintenance teams regarding equipment issues, delays, or breakdowns
• Audit, review, and approve driver timecards and payroll data
• Maintain payroll records, spreadsheets, and supporting documentation
• Resolve payroll discrepancies and respond to driver pay inquiries
• Manage vacation requests and payroll compliance
• Accurately document service issues and operational updates in systems (e.g., TMW)
Qualifications
• Proven experience in road transportation operations, fleet management, or logistics coordination.
• Strong knowledge of transportation planning, shipping & receiving procedures, and supply chain fundamentals.
• Proficiency in Microsoft Office suite and vehicle dispatch software; familiarity with TMW.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Exceptional communication skills
• Understanding of DOT regulations and safety standards related to freight transport.
Join us as a Driver Manager to lead our fleet with enthusiasm and precision! Your dedication will directly impact our ability to deliver outstanding service while fostering a positive environment for drivers and team members alike.