Member Services Representative @ POL

Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities:

• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;

• Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;

• Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;

• Respond to members' requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;

• Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;

• Develop good relationships with PSFCU vendors;

• Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;

• As per PSFCU Policy and Procedures perform routine transactions, including but not limited to:

• opening/closing accounts and shares;

• accepting wire transfer requests-domestic and international;

• performing change of address, issuing temporary checks;

• performing Harland Clarke share drafts orders;

• processing ATM card and Debit card requests;

• handling and processing IRA accounts;

• handling and processing Share Certificates of Deposits;

• handling and processing Club accounts;

• direct deposit of Social Security and payroll checks to members accounts;

• processing lost passbook requests;

• performing Chex Systems checks;

• set up and provide access to On-Line Banking, Mobile Banking

• Service existing accounts; set up new accounts files and provide members with all necessary information and assistance;

• Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member's financing need;

• Assist members in the completion of the loan application (real estate loans excluded) and all associated forms;

• Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application;

• Notify members by phone or mail that their checkbooks are ready for pickup at the branch;

• Conduct orientation interview on Credit Union services and programs with each new Credit Union member;

• Effectively offer Credit Union products and services through the practice of established sales and service techniques;

• Post dividends prior to the end of the month for all closed member accounts;

• Perform all functions of Teller when business needs dictate;

• Maintain extensive knowledge of all products and services;

• Monitor changes in interest rates and effectively communicate pricing to members

• Maintain superior knowledge and full understanding of consumer loan products;

• Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions;

• Perform other duties or responsibilities as

• Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive

• Travel to and cover at other branches if necessary and

• Perform all Quick Assist functions;

• Processing POA;

• Processing Stop payment;

• And other functions as needed and delegated by the Branch Manager.

ESSENTIAL FUNCTIONS AS TELLER/ HEAD TELLER WHEN REQUIRED:

• Receive checks and cash for deposit and/or loan payments, pursuant to established policies and procedures;

• Cash checks and pay out money pursuant to established policies and procedures;

• Handle requests from members for transfers of shares for loan payments, share withdrawals, check requests, line of credit advances, and any other request received from members;

• Issue official checks, certified checks;

• Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data in the computer system and appropriate reports;

• Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances; encoding and scanning of checks;

• Complete Currency Transactions Reports (CTR);

• Continuously offer Credit Union products and services through the practice of established sales and service techniques;

• Sign for and accept money from the courier, fine count all cash on the day of delivery.

• Disburse money to tellers and make sure they sign for all cash processed by head teller.

• Serve as vault teller performing vault sells and buys.

• Check cash in teller drawers periodically.

• Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances.

• Fill out vouchers for bills and total money orders.

• Collect all vouchers, etc., from tellers, close day and write up the change fund for the next day.

• Responsible for opening and closing the safe.

• Responsible for approving of the signing income tax checks.

• Follow established Credit Union Service Standards to provide superior customer service;

• Perform other duties or responsibilities as required or assigned;

• Process Visa Cash Advances pursuant to established policies and procedures;

• Process coin machine tickets;

• Foreign currency buy and sell transactions processing;

• Report counterfeit currency.

Requirements:

• 1-2 years of work experience;

• 1 year of experience as a Teller;

• Basic computer skills and knowledge of computer software programs;

• Ability to cross sell products;

• Fluency in spoken and written Polish and English

Pay: $20.00 - $22.26 per hour

AN EQUAL OPPORTUNITY EMPLOYER