About this role
Job Summary: The Auto Glass Installer is responsible for safely, accurately, and efficiently installing, repairing, and replacing automotive glass on a variety of vehicles. This role requires strong attention to detail, a commitment to safety, excellent customer service skills, and the ability to always represent the company in a professional manner. The installer plays a key role in ensuring customer satisfaction by delivering high-quality workmanship and clear communication throughout each service.
Key Responsibilities & Duties:
· Perform auto glass installations, repairs, calibrations and replacements in a safe, timely, and professional manner following all best practices and manufacturer procedures.
· Follow proper processes for removing and installing windshields, door glass, back glass, and other automotive glazing components.
· Maintain open, clear, and honest communication with supervisors, customers, and co-workers.
· Represent the company in a professional, respectful, and courteous manner at all times.
· Provide excellent customer service, explaining work performed and ensuring customer questions are addressed.
· Use Personal Protective Equipment (PPE) including safety glasses and gloves while handling glass and tools.
· Comply with all company safety rules, OSHA standards, and regulatory requirements.
· Always drive company vehicles safely, adhering to all traffic laws and company driving policies.
· Complete all required paperwork and job documentation forms accurately and in a timely manner.
· Maintain a clean and organized work truck/van, ensuring tools and materials are stored properly.
· Assist team members when needed; contribute to a positive, cooperative work environment.
· Manage inventory on the service vehicle and report material shortages or issues.
· Inspect completed work to ensure proper installation, safety, and customer satisfaction.
Qualifications & Skills:
· High school diploma or equivalent.
· Valid driver's license with a clean driving record.
· Ability to learn and follow technical instructions, safety protocols, and installation procedures.
· Strong mechanical aptitude and manual dexterity.
· Excellent communication and customer service skills.
· Ability to work independently with minimal supervision.
· Dependable, punctual, and professional demeanor.
Preferred:
· Prior experience in auto glass installation, automotive repair, calibration or related field.
· Certification or training through industry organizations (e.g., AGSC, NGA) is a plus.
· Experience using auto glass tools, adhesives, and calibration procedures for ADAS-equipped vehicles.
Work Environment & Physical Requirements (if applicable):
· Frequent interaction with customers, co-workers, and supervisors.
· Exposure to various weather conditions during mobile installations.
· Uses manual and power tools, adhesives, and cleaning agents.
· Must always follow company safety procedures to prevent accidents and injuries.
· Must be able to lift, carry, and maneuver glass pieces and equipment up to 75 lbs.
· Frequent standing, bending, kneeling, and reaching.
· Ability to work with hands and arms for extended periods.
· Good hand-eye coordination and the ability to handle delicate materials safely.
· Ability to enter, exit, and move around various vehicle types.