About this role
IRIS Consultant
Case Manager | Long-Term Care Consultant | Disability Services Coordinator
Milwaukee, WI (Hybrid) Full-Time | 40 Hours/Week | Monday-Friday | 8:00 AM-5:00 PM Travel Required (30-50%) Benefits Eligible
Empower Individuals to Live Independently
Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a compassionate, organized, and self-motivated IRIS Consultant to support adults, older adults, and individuals with disabilities through Wisconsin's IRIS (Include, Respect, I Self-Direct) Program.
This position combines elements of case management, care coordination, social work, disability services, long-term care, and community-based support to help participants maintain independence, achieve personal goals, and direct their own services.
As an IRIS Consultant, you will build meaningful relationships with participants, coordinate services, promote self-determination, and ensure health and safety while supporting participants in living the life they choose.
Why Join LSS?
At LSS, you'll have the opportunity to make a lasting impact while helping individuals maintain control over their long-term care services and community involvement. Join a growing organization committed to dignity, inclusion, and person-centered support.
What You'll Do
As an IRIS Consultant, you will:
• Develop and maintain trusted relationships with IRIS participants
• Assist participants in creating and updating individualized IRIS Support and Services Plans
• Conduct monthly participant contacts and required quarterly in-person visits
• Promote participant choice, self-direction, independence, and community inclusion
• Monitor participant health, safety, and program outcomes
• Educate participants about IRIS enrollment requirements, eligibility, and available resources
• Collaborate with Aging and Disability Resource Centers (ADRCs), healthcare providers, community organizations, and service providers
• Maintain accurate and timely case documentation within required systems
• Complete documentation within established compliance standards and timelines
• Assist with annual Long-Term Care Functional Screens when applicable
• Work independently while collaborating with an interdisciplinary support team
Qualifications
Required
One of the following:
• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Sociology, Special Education, Nursing, Rehabilitation Services, Healthcare Administration, or a related field and at least one year of supervised experience working with older adults or individuals with disabilities
OR
• Four (4) or more years of direct experience providing services to older adults or individuals with disabilities
OR
• Current IRIS Consultant in good standing with a Wisconsin DHS-approved exemption
Preferred Skills & Experience
Experience in any of the following is highly desirable:
• Case management
• Care coordination
• Disability services
• Long-term care
• Social work
• Human services
• Aging services
• Community-based services
• Medicaid waiver programs
• Behavioral health
• Independent living services
• Person-centered planning
• Healthcare navigation
• Family support services
Additional Qualifications
• Strong communication and relationship-building skills
• Ability to work independently and manage a flexible schedule
• Proficiency with smartphones, tablets, and computer systems
• Commitment to participant rights, dignity, and self-determination
• Ability to serve diverse populations with cultural awareness and respect
Bilingual Candidates Encouraged to Apply
Fluency in any of the following languages is highly valued:
• Spanish
• Hmong
• Arabic
• Russian
• American Sign Language (ASL)
• Other languages commonly spoken in Wisconsin communities
Benefits
LSS offers a comprehensive benefits package including:
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Health & Dependent Care)
• Paid Time Off (PTO)
• 10 Paid Holidays
• Mileage Reimbursement
• 403(b) Retirement Plan
• Employee Assistance Program (EAP)
• Annual Wage Increases
• Calm Premium Wellness App
• UKG Wallet Early Wage Access
• Service Awards and Employee Recognition
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PSLF Education and Support Resources
Requirements
• Valid driver's license
• Reliable transportation
• Ability to travel throughout Milwaukee and surrounding counties
• Satisfactory driving record consistent with LSS Driver Safety requirements
• Ability to meet organizational automobile insurance standards
Join Our Growing IRIS Team
If you're passionate about social services, case management, disability advocacy, long-term care, independent living, healthcare coordination, and helping people achieve their goals, we'd love to hear from you.
Apply today and help individuals live empowered, self-directed lives through Wisconsin's IRIS Program.
Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).